Retently

JUNE 4, 2018

“It’s not the score that matters; it’s what you do with it to make promoters that really counts.”. The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Fred Reichheld, Bain & Company.

Customer Feedback 60

Customer Feedback Net Promoter Score Non-Profits Close the Loop 60

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. Therefore, you can never fully determine it.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Retently

FEBRUARY 9, 2024

Reassuring them that constructive criticism is valued creates a valuable means for pinpointing areas for improvement and identifying strengths within the products/services offered. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. It helps you prevent employee turnover, improve engagement, and boost satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 6, 2024

Capture real-time feedback, close the loop, and harness dynamic dashboards to turn insights into powerful actions. Leadership assessment questions invite constructive feedback on your management style and help you improve as a leader. How empowered do you feel to make decisions about your work or your team’s performance?

Close the Loop 52

Close the Loop Construction Net Promoter Score AI 52

InteractionMetrics

OCTOBER 16, 2023

Ideally, every customer who took your survey should get a follow-up to close the loop, even those who had a great experience. For example, Satisfaction Metrics were replaced in the early aughts by the Net Promoter Score, which has, to some extent, been eclipsed by the Customer Effort Score.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

DECEMBER 22, 2023

Monitor the effectiveness of closing the feedback loop process, ensuring they lead to actual improvements and are not merely closed without action. Involve higher-level management and executives in closing the loop process. Get started to close the feedback loop in real-time!

NPS 52

NPS Gaming Education Customer Satisfaction 52