Lumoa

FEBRUARY 28, 2023

Your customer success team will need to understand the sentiment and concerns of specific customers, but they won’t be as interested in learning about how easy your customers think it is to use your help center. Think about it from your customers’ viewpoint: Why would you ask for their thoughts if you didn’t care?

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

SurveySensum

FEBRUARY 24, 2025

Search Engine Optimization: Identifies trending keywords and topics to improve search rankings. SurveySensum provides AI-powered insights that pinpoint the key drivers of customer sentiment, allowing you to take targeted actions that yield the most impact. Use a ticketing system to address customer concerns and improve CX in real time.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

JUNE 26, 2024

With the help of AI and machine learning, they examine customer behavior by analyzing customer data on browsing activity, shopping history, and behavior. This helps them create a customized search engine that is unique to each customer’s preference.

NPS 52

NPS Customer Loyalty Net Promoter Score Close the Loop 52

Gainsight

FEBRUARY 9, 2023

And as you can tell by the chart, the runaway winners in the minds of most executives are: Expansion and Cross-sell: Want to reduce customer acquisition cost (CAC) ? Sell to your existing customer. Automating Customer Success (CS): Can’t add more Customer Success Managers ( CSMs)?

Close the Loop 52

Close the Loop B2C Customer Acquisition Start-ups 52

Qualtrics

OCTOBER 28, 2020

This personalization could increase customer satisfaction and customer loyalty. If you can see where and how you gained new customers, it’s possible to approach new markets and acquire new customers. Customer retention. Customer satisfaction. Customer value. Sales revenue and profitability.

Social Media 34

Social Media Close the Loop Sentiment Analysis Engineering 34

SurveySensum

JULY 13, 2023

Stage 1 – Awareness This is the initial stage where customers become aware of your brand or product. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Get instant detractor alerts on your CRM so you can close the loop in time. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Stage 1 – Awareness This is the initial stage where customers become aware of your brand or product. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Get instant detractor alerts on your CRM so you can close the loop in time. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52