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6 Great Customer Service Tips to Improve Your Satisfaction Ratings

Retently

You’ve built a great product, perfected your customer acquisition process and even started to poll your clients to learn more about what they think of you. One of the biggest strengths of NPS® is that it’s an objective, quantifiable measure of how your customers view your product or service. Customer Service Tips.

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The Role of NPS in Banking and Other Financial Institutions

SurveySensum

The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. Let’s start with the simplest one. In banking, it is crucial to gauge customer satisfaction and loyalty. What is NPS in Banking and Other Financial Institutions?

NPS 52
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Net Promoter Score for Ecommerce: 9 tips & tricks

Retently

Moreover, with NPS, you also have a deeper understanding of how effective your existing marketing is at acquiring customers. Would you like to include NPS into your ecommerce customer acquisition and retention process to win over and retain more clients? Factors that impact NPS in Ecommerce.

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How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

Retently

With a clear customer advocacy strategy, you can turn your Net Promoter Score into a valuable marketing tool that generates referrals, encourages new customers to sign up for your product or service, incentivizes repeat purchases and massively speeds up your business’s growth rate.

NPS 148
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Reduce Customer Churn: 5 Ways to Understand At-Risk Customers

Experience Investigators

Leaders need to challenge their teams to consider those quiet but almost-gone customers. . Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” New customer acquisition is often used to gauge success – the more we gain, the better we’re doing!

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The Digital Onboarding Process Decreases Your Implementation Timeline

Totango

This model spreads the cost of digital solutions across years of repeating contracts, meaning the bulk of value is now found in customer retention just as much, if not more, than in customer acquisition. Today’s customer expects personalized, on-demand services that bring immediate results. Get started for free today.

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Optimizing your customer feedback strategy in 2023

Lumoa

The second barrier to organizing actionable customer feedback is the level of manual effort involved. In many cases, customer insights teams are forced to dump data into Excel or Google Sheets and manually read and tag each piece of feedback. The post Optimizing your customer feedback strategy in 2023 appeared first on Lumoa.