PeopleMetrics

JULY 20, 2020

Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” This activity alone with make your company 10x more customer-centric.

CX 163

CX CEM Close the Loop Business Administration 163

CSM Practice

JULY 24, 2019

When designing a roadmap, a company could prioritize features that keep them competitive in the market and gains more customers, but a customer-focused approach would be to prioritize facilitating the customer onboarding experience.

Customer-Centric Organization 45

Customer-Centric Organization Close the Loop Customer Feedback Finance 45

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. In today’s fiercely competitive business landscape, customer experience is a critical differentiator.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Experience Investigators

OCTOBER 17, 2023

However, many CX professionals struggle to convince their executive leadership to prioritize and take action toward becoming a truly customer-centric organization. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees!

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Qualtrics

MAY 30, 2019

The best customer-centric organizations start at the top. CX and company leaders must model the importance of customer-centricity and let it trickle down to employees. Customers who experience great service buy more and stay loyal to brands for longer. Close the loop with customers.

CX 52

CX Customer Experience Customer Journey Map Close the Loop 52

Retently

JULY 29, 2018

Measuring your NPS: The easiest way is to survey enough customers to get an NPS that is statistically significant. Voice of the Customer: Customer-centric organizations may opt to survey all customers, collecting feedback and closing the loop.

NPS 88

NPS Net Promoter Score Customer Satisfaction Touchpoint 88