Retently

JULY 29, 2018

Although it was written with Net Promoter Score© in mind, it is applicable to any customer satisfaction – CSAT, CES, regular multiple choice surveys, etc. At Retently, we do regularly receive requests from our customers asking to add more survey questions but have to refuse them.

NPS 88

NPS Net Promoter Score Customer Satisfaction Touchpoint 88

Experience Investigators

OCTOBER 17, 2023

However, many CX professionals struggle to convince their executive leadership to prioritize and take action toward becoming a truly customer-centric organization. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees!

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

APRIL 7, 2023

In addition, management should train employees in customer-handling strategies and policies to ensure that they understand their role and what is expected of them in creating a positive customer experience. #3 Or how do you measure your success as a customer-centric organization?’

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52