PeopleMetrics

JULY 20, 2020

After all, there is no cash without customers and employees! Start your customer experience feedback program with your most important touchpoint. You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc. Identify your CX Heroes, celebrate them and model them.

CX 163

CX CEM Close the Loop Business Administration 163

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Retently

JULY 29, 2018

If sticking solely to the default options, ignoring the fact that some of your clients require a customized NPS survey in a specific language, you risk not receiving any feedback whatsoever. Business is international, SaaS companies serve customers from all around the world. Thus, the touchpoints must be customized accordingly.

NPS 88

NPS Net Promoter Score Customer Satisfaction Touchpoint 88

SurveySensum

APRIL 7, 2023

To achieve this, companies should provide ways for employees to build customer relationships and interact with them directly at every touchpoint. In addition, mentorship and co-creation can help embed a culture of growth and customer-centricity within the company.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52