SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

SEPTEMBER 10, 2018

Some experts say that you should be able to reply your customer within 5 minutes, others say within 24 hours. As a general rule, customers expect businesses to respond to their emails within an hour and three-quarters of online customers expect help within five minutes. What is real-time customer feedback?

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

SurveySensum

DECEMBER 18, 2024

The scores that customers give will be largely influenced by regional practices and cultural beliefs. To repeat the same example of US and Asian customers, US customers are generous when it comes to giving 5-star reviews or high NPS scores. Asian customers expect extremely impressive products/services to give a high NPS score.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. Although, the meaning of a ‘good’ score varies across industries and businesses, generally, a CSAT score Above 80% is considered awesome denoting your business has the highest number of satisfied customers. So far so good?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Qualtrics

JULY 17, 2019

Particularly in organizations where you have multiple branches or outlets outside of head office, for example retail or hospitality, local managers play an important role in shaping the experience for their teams. Deliver customer insights to employees and involve them in closing the loop. Customers expect nothing less.

CX 29

CX Customer Experience Close the Loop Hospitality 29

Retently

DECEMBER 11, 2024

Best Use Cases : When you need more nuanced insights, such as comparing satisfaction across highly diverse customer groups or tracking detailed trends over time. Best Use Cases: Perfect for ecommerce, hospitality, or app-based surveys where visual simplicity and engagement are key. Is universally recognizable and easy to use.

Touchpoint 93

Touchpoint Actionable Insights Start-ups Customer Satisfaction 93