Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

SurveySensum

MARCH 20, 2024

If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. With trends changing every day, customer expectations and needs are also evolving with the changing times, and if you fail to deliver the best to your customers then you will fall behind in this competitive marketplace.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

OCTOBER 20, 2023

How to Build the Product Feedback Loop: Four stages Collect Feedback Analyze the Gathered Feedback Incorporate Feedback into Product Strategy Take Follow-Up and Close the Loop Best Practices for Building and Managing a Product Feedback Loop Conclusion What is a Product Feedback Loop? Use Text Analytics software.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

OCTOBER 2, 2024

Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. Used by sales, marketing, and customer service teams.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

DECEMBER 4, 2024

Using NPS to refine services ensures banks not only meet but exceed customer expectations. Competitive Benchmarking NPS allows banks to compare their performance metrics against their competitors by measuring how likely their customers are to recommend their services. How can banks improve their NPS score?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

PeopleMetrics

FEBRUARY 25, 2022

The field of customer experience is constantly evolving alongside the broader business environment. Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. Voice of Customer (VoC) or customer listening.

Net Promoter Score 71

Net Promoter Score CX Customer Experience Touchpoint 71

SurveySensum

SEPTEMBER 1, 2023

Allows You to Offer Better Services Closing the loop by leveraging actionable data obtained through surveys enables you to enhance the quality of your services significantly. As you gather insights from surveys, you gain the opportunity to refine your products, design, customer support , and various other aspects of your business.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Solution: Open-ended question question gives you a gold mine of feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

JUNE 15, 2023

Although, the meaning of a ‘good’ score varies across industries and businesses, generally, a CSAT score Above 80% is considered awesome denoting your business has the highest number of satisfied customers. 60- 80% is considered good as this range suggests that your business has more satisfied customers. So far so good?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

Moreover, SurveySensum provides advanced features like reporting, dashboarding, and analysis with AI capabilities like machine learning models, GenerativeAI, etc enabling you to go beyond written words and take proactive measures to predict customer expectations and avoid any future issues. Overall Rating: Qualtrics scored 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JANUARY 16, 2025

Moreover, SurveySensum provides advanced features like reporting, dashboarding, and analysis with AI capabilities like machine learning models, GenerativeAI, etc enabling you to go beyond written words and take proactive measures to predict customer expectations and avoid any future issues. Overall Rating: Qualtrics scored 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 3, 2023

Things to Understand From the Feedback Help you in identifying common interests that may influence customer’s choice of car model. This survey will identify the top reasons and motivations for your customers to buy a car in the first place. It will collect data on what customers expected and whether or not the expectations were met.

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

SurveySensum

JULY 20, 2023

They were significantly losing out on the customers and they didn’t know what to do. Analyzing this feedback using powerful text analytics , they discovered important insights. Customers were switching to other fashion brands due to limited stock availability. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 4, 2023

Encourage customer-centricity among your employees so that they develop the ability to understand customers’ situations, perceptions, and expectations and empathize with them. Incorporate customer feedback into the training and development process.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Encourage customer-centricity among your employees so that they develop the ability to understand customers’ situations, perceptions, and expectations and empathize with them. Incorporate customer feedback into the training and development process.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Improve your Net Promoter Score with NPS text analytics ! SurveySensums Text Analytics streamlines this process.

Net Promoter Score 52

Net Promoter Score NPS Sentiment Analysis Close the Loop 52

SurveySensum

JANUARY 13, 2025

54% of customers save products online to buy later, while 53% check them in-store before purchasing. But the challenge is – while 73% of customers expect seamless experiences, only 29% of businesses deliver. The solution: Listen to the voice of the customer. Thats where text analytics software shines.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52