Remove Close the Loop Remove Customer Experience Management Remove CX Transformation
article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Share data and results of the customer experience analytics in an easy-to-use tool. How a CSAT survey can look like.

article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Share data and results of the customer experience analytics in an easy to use tool. So let’s start! Image by Retently.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Share data and results of the customer experience analytics in an easy to use tool. So let’s start! Image by Retently.