Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Why are your customers turning away from you? Why is the retention of your customers so high/low? So let’s start!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Comm100

AUGUST 1, 2018

Ian Luck critically explains the detrimental effects that companies suffer when employees at different levels: executive, managerial, and front-line fail, to close the feedback loop. I talked about the feedback loop when I looked at Six Sigma and the DMAIC process, but in this context it’s a continuous cycle focused on improvements.

Customer Experience 49

Customer Experience Social Media Non-Profits Start-ups 49

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. One, it is best for SMEs and developing-stage companies who avidly want to listen to their customers and act on their feedback. . Closing the loop. SurveySensum. Text Analytics.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Customer Feedback. Voice of the Customer Tools. Text and Sentiment Analytics.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Qualtrics

OCTOBER 6, 2021

A connected, intelligent system for Experience Data. We’re extremely excited to announce Experience ID , a single system that uses conversational analytics, machine learning, and journey orchestration to help organizations identify and root out each and every experience gap in their business, and identify new opportunities for growth.

Social Media 26

Social Media Machine Learning Touchpoint Healthcare 26

PeopleMetrics

MARCH 4, 2020

Closing the loop arguably drives the greatest ROI with VoC programs. Here's how it works: when an individual customer has a problem, the front line of the operation is notified and can follow up to make things right. The ability to immediately follow up and resolve customer issues is reason enough to invest in VoC.

Close the Loop 83

Close the Loop VOC CEM Business Administration 83

PeopleMetrics

JULY 20, 2020

Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” This activity alone with make your company 10x more customer-centric.

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

MAY 4, 2020

In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts. But they are always involved in the process and are ultimately responsible for closing out all recover alerts. That leads to a more customer-centric culture! Does Closing the Loop Pay?

Close the Loop 77

Close the Loop VOC CEM Business Administration 77

PeopleMetrics

MARCH 16, 2020

Most of our clients set up multiple triggers for recover alerts so that if any of the preceding events happen, they know about it and can assign someone to follow up and close the loop with the customer. That is what most companies do in terms of following up or “closing the loop” with regard to recognize alerts.

VOC 77

VOC Close the Loop CEM Business Administration 77

PeopleMetrics

APRIL 9, 2018

Voice of Customer (VoC) programs (also known as Customer Experience Management (CEM) programs) are becoming the single source of truth for most organizations with regard to how the customer feels about their experience with a given company. As CEO, he guides the company’s vision and strategy.

VOC 70

VOC CEM Close the Loop Business Administration 70

PeopleMetrics

AUGUST 7, 2019

Five out of fifty customers may not sound like a lot, but when you consider that each brings in $100,000 of revenue over their lifetime, the benefit of VoC becomes a no-brainer. In this survey, we ask customers if the issue was resolved and if their perceptions of the company improved. Sean holds a Ph.D.

VOC 70

VOC CEM Close the Loop Business Administration 70

SurveySensum

MARCH 17, 2025

QuestionPro Pricing Alternative: SurveySensum SurveySensum is a customer experience management platform that enables users to create, launch, and analyze effective CX surveys across a wide range of industries. The goal is to guide you through the entire customer experience management process. Wrapping Up!

CX 52

CX Close the Loop Text Analytics Actionable Insights 52