eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 SurveySparrow Enables offline and online data collection Automated no-code chatbots Business $99/month Enterprise $499/month Elite Contact for more information 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Qualtrics

FEBRUARY 10, 2020

You can now pull in all this data into CustomerXM so you get the full picture, across all your channels. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. More about Online Reputation Management. Facebook Messenger integration. Voice, analyzed.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Comm100

APRIL 26, 2020

Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0. When we bring structured and unstructured data together inside of an effective Customer Experience Management platform, it’s amazing the story that can be told! Omni-channel unstructured customer feedback makes things even more challenging.

CX 52

CX Unstructured Data CXM Real Estate 52