Close the Loop, Customer Experience and Tennessee

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Cory holds an MBA in Logistics and Finance from the University of Tennessee. It is the percentage of customer questions that could/should be handled in self-service by the customer. In fact, many customers prefer self-service over waiting on a call or email for basic inquiries – they just don’t know how to do it.

Contact Center

Contact Center Non-Profits Compliance Start-ups

CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

APRIL 26, 2020

Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. In fact, according to Forrester , 72% of businesses say that improving the customer experience is their number one priority. Check out the interview below. Why is this?

CX Unstructured Data CXM Real Estate

Tech Customer Success

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

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