Close the Loop, Customer Feedback and E-commerce

How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

MARCH 6, 2025

Leadership also needs to model the change talking about customers consistently, celebrating customer-focused wins, and incorporating customer impact into decision-making criteria. These are opportunities where exceptional experience can strongly influence a customers loyalty and spend.

CX Transformation

CX Transformation B2B CX Government

NPS Integration: Harness Real-Time Customer Feedback to Drive Action

SurveySensum

FEBRUARY 7, 2025

No manual exporting, no data silosjust a seamless flow of feedback ready to drive your next big decision. With robust API connections and two-way integrations, you can centralize NPS data, streamline workflows, and ensure customer feedback is at the heart of every decision. Thats possible with NPS integration.

NPS

NPS Customer Feedback Outlook E-commerce

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips

Hodusoft

OCTOBER 23, 2024

To paraphrase noted investor and business person Joshua Kushner, the NPS of health insurers averages 4/100, while the NPS of Amazon, the biggest e-commerce company, is 74/100. The technology and services (+64), retail (+61), and e-commerce (+50) sectors come third, fourth, and fifth respectively.

Net Promoter Score

Net Promoter Score Contact Center NPS E-commerce

Webinars

A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail

Retail Customer Feedback CX Social Media

13 Best Practices for Website Feedback: Gathering and Utilizing Valuable Customer Insights

SurveySensum

NOVEMBER 22, 2023

Here are actionable points to ensure your feedback forms hit the mark: Keep it Brief and Targeted: Highlight the most critical aspects you want feedback on. of e-commerce website visits are converted to purchases on desktop, versus 3.3% On-Site Feedback Channels Surveys : Implement surveys directly on your website.

E-commerce

E-commerce Social Media Construction Customer Feedback

Mastering Customer Effort Score: 9 Best Practices for Exceptional Customer Experience

SurveySensum

AUGUST 14, 2023

It’s like a ripple effect – when the agents are equipped to provide top-notch service, it reflects positively on the customers’ overall experience. Gather Real-Time Feedback Picture this: You run an online e-commerce business. One of your regular customers faced some issues with the refund process.

Customer Experience

Customer Experience E-commerce NPS Customer Satisfaction

6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

SurveySensum

MARCH 1, 2024

Now, let’s delve into the common mistakes to avoid when analyzing NPS feedback. Focusing Just on the Score, Neglecting Feedback: Yes, the businesses that prioritize customer feedback have 1.6 Example : Consider an e-commerce company celebrating a commendable NPS score without peering beyond its own successes.

Net Promoter Score

Net Promoter Score NPS Close the Loop Customer Satisfaction

Delight Your Customers by Improving Retail Customer Service

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail

Retail Customer Service E-commerce Social Media

13 Essential Tips for Creating Effective Website Feedback Surveys

SurveySensum

NOVEMBER 14, 2023

By collecting feedback from multiple channels, you can analyze insights and make informed decisions to enhance your website. Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys.

E-commerce

E-commerce Omnichannel Touchpoint Close the Loop

Delight Your Customers by Improving Retail Customer Service

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail

Retail Customer Service E-commerce Social Media

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail

Retail Customer Experience Touchpoint Social Media

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail

Retail Customer Experience Touchpoint Social Media

Top Microsoft Forms Alternatives That Go Beyond the Basics

SurveySensum

APRIL 18, 2025

SurveyMonkey Businesses of all sizes Categorize open-ended feedback by sentiment Start quickly with 400+ templates Collect feedback globally, analyzed in your language Integrates with 200+ data and API integrations Starts at $25 per month 4.4 month (billed annually at $195) 4.2 Then explore the top 13 Jotform alternatives.

E-commerce

E-commerce Sentiment Analysis Start-ups CRM

3 Ways to ‘innovate’ the customer experience

Qualtrics

NOVEMBER 25, 2020

What happens next with this data varies in scale and sequence for each organization, but it usually involves combining that customer feedback, or experience data , with operational data, or metrics like call wait time and transaction volume. Giving customers what they want is not the same as giving them what they need.

Innovation

Innovation E-commerce Customer Experience Close the Loop

Lesson #2 Revisited: AI and the Real Meaning of CX Measurement

PeopleMetrics

JANUARY 14, 2025

In Listen or Die , I wrote about a common misconception: that CX measurement (or Voice of the Customer, VoC) is the same as market research (MR). Market research is about using customer feedback to answer strategic business questions. While still effective, these surveys provide only a slice of customer feedback.

AI

AI Sentiment Analysis E-commerce VOC

Tech Customer Success

How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

NPS Integration: Harness Real-Time Customer Feedback to Drive Action

Webinars

Trending Sources

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips

Webinars

How to Enhance CX in Retail With Customer Feedback?

13 Best Practices for Website Feedback: Gathering and Utilizing Valuable Customer Insights

Mastering Customer Effort Score: 9 Best Practices for Exceptional Customer Experience

6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

Delight Your Customers by Improving Retail Customer Service

13 Essential Tips for Creating Effective Website Feedback Surveys

Delight Your Customers by Improving Retail Customer Service

Survey as a Tool In Improving Retail Customer Experience

Survey as a Tool In Improving Retail Customer Experience

Top Microsoft Forms Alternatives That Go Beyond the Basics

3 Ways to ‘innovate’ the customer experience

Lesson #2 Revisited: AI and the Real Meaning of CX Measurement

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