ClearAction

JANUARY 20, 2020

How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. 10) Close the Loop with Your Customer Base.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. 10) Close the Loop with Your Customer Base.

CXM 90

CXM Non-Profits Close the Loop CX 90

Waypoint Group

AUGUST 1, 2018

The customer certainly does… are you listening? The beautiful thing is that all companies ought to have a robust customer feedback effort anyway. Who knows best what problems / concerns / issues your customers are experiencing? Key-driver analysis becomes critical here. R eveal the results.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56