SurveySensum

JANUARY 16, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer feedback management platform that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. Close the Loop Detractors are inevitable in surveys. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

What is QuestionPro Platform Overview QuestionPro is a cloud-based survey and research software platform used for creating, distributing, and analyzing customer feedback in real time. By analyzing large volumes of customer data, SurveySensum’s text analytics pinpoints key patterns and shifts in customer sentiment or behavior.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . Introduction. SurveySensum.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

SEPTEMBER 19, 2024

While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it. Curious about it?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

JANUARY 3, 2023

With Lumoa, it’s never been easier to gain powerful insights from customer feedback. Lumoa makes it easy to collect and analyze customer feedback from a variety of sources, so you can get the insights you need to make informed decisions about your business. ” – Carlos Del Corral. .

NPS 147

NPS Touchpoint Construction Close the Loop 147

SurveySensum

MARCH 3, 2022

You may find it easy to collect data manually from a hundred customers. But what about collecting data from the customer feedback is in thousands? There is no point in capturing customer feedback if you are not going to take any action on it. . Well, an efficient voice of the customer tool helps you with it.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JANUARY 27, 2022

It helps you to target your customers easily at any given time. It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? Know more about Customer Segmentation. Improved customer retention and loyalty .

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Lumoa

DECEMBER 15, 2022

As a result, you can prioritize closing the loop with customers as soon as possible. If you decide to move forward with Lumoa, the platform also helps you see data from all of your customer feedback channels, whether that is from surveys, phone calls, chat conversions, or online reviews. . Direct Customer Feedback.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

InteractionMetrics

FEBRUARY 20, 2025

Close the Loop Quickly Speed matters when addressing customer feedback. Whether a customer is thrilled or disappointed, responding quickly makes all the difference. Run a correlation analysis to look at how NPS connects to key factors (like response times, product quality, or ease of use).

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Lumoa

APRIL 3, 2018

The Net Promoter System is an open source system, which means you can change&customize the questions for your own purpose. Unfortunately this sometimes leads to misunderstanding the customer feedback and, as a result, ignoring the voice of customers as a whole. Where to ask feedback? That is the wrong question.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

SurveySensum

JULY 31, 2024

The AI feedback loop is a continuous process that uses AI capabilities to collect, analyze, and learn from customer feedback to establish a system of continuous cycle of improvement and deliver a more relevant and accurate action plan. After implementing the changes, closely monitor the impact.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Retently

JANUARY 13, 2019

Feedback Sentiment Analysis. If you’re not very familiar with customer sentiment analysis, think of it as an information processing method that can be used to determine customer opinions based on the sentiment (positive, negative, neutral) associated with their comments.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

OCTOBER 26, 2022

Customer feedback has always been a hot topic for companies that aim to be customer-centric. They need to know everything their customers feel about their products, services, support, etc. . And to understand customers’ experience and their expectations, you need online survey tools. Closing the loop.

Close the Loop 59

Close the Loop Sentiment Analysis Text Analytics Start-ups 59

SurveySensum

NOVEMBER 24, 2021

Reading customer feedback and identifying common problems can be really tedious. But when you have thousands of customer feedback, tagging all that feedback from NPS surveys is really challenging. That’s why we created Text and Sentiment Analysis. Positive sentiment. So, here’s what you can do.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

OCTOBER 4, 2024

How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. But, Do You Really Need a Feedback Management System? Let’s break this down.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JANUARY 16, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer feedback management platform that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. Close the Loop Detractors are inevitable in surveys. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 11, 2022

Hello Customer. Medallia is an ideal tool that pushes the limits of conventional customer feedback tools. It helps you gather feedback through surveys and offers a variety of useful features. Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . GetFeedback.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

OCTOBER 2, 2024

Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. Feedback Actively collects customer feedback to refine the experience in real-time. The approach is less feedback-oriented and more concentrated on managing interactions and data. Are they loving it?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. It is more of a generic survey software than a dedicated customer feedback software. Customer Feedback. Voice of the Customer Tools. Customer Feedback.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

FEBRUARY 10, 2022

Understanding customer feedback at individual touchpoints won’t help you. To truly understand the root cause of the problem, you need to get the full picture of the customer behavior by analyzing the entire customer journey. . NPS was built to measure customer perception of the brand, not the interaction.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

Understanding customer feedback at individual touchpoints won’t help you. To truly understand the root cause of the problem, you need to get the full picture of the customer behavior by analyzing the entire customer journey. . NPS was built to measure customer perception of the brand, not the interaction.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

JUNE 3, 2024

Understanding these reasons can help small business owners, like you, make more informed decisions when selecting the right survey and customer feedback tools for their needs. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses improve and boost their customer experience the right way.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

AUGUST 3, 2023

When it comes to choosing the right B2B SaaS feedback software for your business, it’s essential to consider several factors. G2 Review Score Customer reviews and G2 review scores helped gauge overall satisfaction and reliability. 5) Now let’s dive into each feedback software in detail. How to Choose the Right Software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Set up notifications to address feedback to close the loop. Analyze feedback data in real-time. Therefore you can reach out to customers through their preferred medium.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Retently

OCTOBER 23, 2024

Taking the importance of collecting customer feedback out of the way, where do we start? Understanding the Tools at Hand Collecting feedback is essential to identifying customer pain points and areas for improvement throughout the buyer’s journey. Clear communication about delays can prevent dissatisfaction.

Retail 109

Retail CX NPS Touchpoint 109

Qualtrics

OCTOBER 28, 2020

Text analysis - where conversations are taking place, or qualitative research has been conducted, text analysis finds common words, phrases and trends. This is also linked to sentiment analysis - a customer’s positive, negative or emotive word choices can tell you how a customer feels.

Social Media 34

Social Media Close the Loop Sentiment Analysis Engineering 34

Retently

DECEMBER 11, 2024

The Anatomy of a Perfect CSAT Question Crafting the perfect CSAT question might seem like a small detail, but its a game-changer when it comes to gathering meaningful customer feedback. Follow up on support-related feedback quickly to resolve any lingering dissatisfaction and improve support workflows.A

Touchpoint 90

Touchpoint Actionable Insights Start-ups Customer Satisfaction 90

SurveySensum

JANUARY 13, 2025

Each type offers a unique window into the customer experience. The secret is to combine them so you get a complete and accurate picture of how your customers feel. SurveySensum Unifies Your Customer Feedback Across Every Channel and Unlock Insights That Boost DecisionMaking!

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

PeopleMetrics

JANUARY 14, 2025

In Listen or Die , I wrote about a common misconception: that CX measurement (or Voice of the Customer, VoC) is the same as market research (MR). Market research is about using customer feedback to answer strategic business questions. While still effective, these surveys provide only a slice of customer feedback.

AI 71

AI Sentiment Analysis E-commerce CX 71