Qualtrics

FEBRUARY 10, 2020

ICYMI: here’s a quick recap of the 2019 updates that made it easier than ever to listen, understand, and act on solicited and unsolicited customer feedback. Listen - hear and understand EVERY customer, at EVERY touchpoint. You can now pull in all this data into CustomerXM so you get the full picture, across all your channels.

CX 58

CX Close the Loop Unstructured Data Social Media 58

SurveySensum

APRIL 12, 2022

You can create feedback surveys, monitor the responses, design workflows, and assess the quality of the customer experience. All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . Thinking of integrations, now? . Well, Medallia has it all.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

SurveySensum

OCTOBER 4, 2024

How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. You may find it easy to collect data manually from a hundred customers.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Comm100

APRIL 26, 2020

Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0. When we bring structured and unstructured data together inside of an effective Customer Experience Management platform, it’s amazing the story that can be told! Omni-channel unstructured customer feedback makes things even more challenging.

CX 52

CX Unstructured Data CXM Real Estate 52

Qualtrics

DECEMBER 11, 2019

From pricing studies to customer feedback surveys, everything is pre-built and ready to go, from the survey questions to the reports and dashboards. Voice iQ helps you to make sense of the most unstructured data of all – natural human conversation.

Social Media 26

Social Media Unstructured Data Close the Loop Innovation 26

InteractionMetrics

OCTOBER 16, 2023

Even if the customer responds, will the data be complete? Companies often send surveys and ask for customer feedback because it’s easy, and they feel they should. Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

JANUARY 13, 2025

Each type offers a unique window into the customer experience. The secret is to combine them so you get a complete and accurate picture of how your customers feel. SurveySensum Unifies Your Customer Feedback Across Every Channel and Unlock Insights That Boost DecisionMaking!

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Evaluate (and prevent) the risk of your customers churning.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40