Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. The surveys are usually sent to customers shortly after an interaction with a company is complete, for example, after a customer has contacted customer support.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

More on customer experience if you're curious: how to define customer experience at your company, complete guide: how to improve customer experience , 19 definitions of CX by CX thought leaders and experts, " The Value of Customer Experience, Quantified " by Peter Kriss for HBR. Image by Retently.

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

Lumoa

MARCH 20, 2018

More on customer experience if you're curious: how to define customer experience at your company, complete guide: how to improve customer experience , 19 definitions of CX by CX thought leaders and experts, " The Value of Customer Experience, Quantified " by Peter Kriss for HBR. Image by Retently.

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

Lumoa

JANUARY 19, 2023

Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey. 4) Closing the Loop and Measuring Success Data collection, analysis, and reporting is nothing without action.

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88