PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. But what is customer experience? Measure your performance using customer surveys.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Retently

MAY 2, 2023

Only a positive and seamless experience at this point in the SaaS customer journey can increase the chances of conversion. Post-trial survey Providing free trials to customers is a common practice among SaaS companies. Here you should develop relevant solutions and close the loop with trial customers.

CX 136

CX NPS Customer Satisfaction Start-ups 136

Gainsight

NOVEMBER 18, 2019

The bottom line is clear: measuring and improving the customer experience is not only good for customers, it’s good for business. A focus on CX creates a competitive advantage that drives customer retention, revenue expansion and enterprise valuation over time. B2B CX: Beyond customer surveys.

B2B 12

B2B CX NPS Net Promoter Score 12

Lumoa

MARCH 20, 2018

More on customer experience if you're curious: how to define customer experience at your company, complete guide: how to improve customer experience , 19 definitions of CX by CX thought leaders and experts, " The Value of Customer Experience, Quantified " by Peter Kriss for HBR. It's simple.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Customer Experience Metrics. Do the change.

Customer Experience 133

Customer Experience Net Promoter Score NPS Close the Loop 133

SurveySensum

SEPTEMBER 19, 2024

Gainsight Customer Success Gainsight Customer Success is a customer experience management tool designed to help businesses manage and optimize their customer relationships, focusing on driving customer retention, engagement, and growth.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

APRIL 30, 2020

Let’s look at some of the Net Promoter Score benchmarks: How to get the best out of an NPS Survey? Below is a quick checklist item to keep in mind to get the most value out of an NPS survey. Act on feedback and close the loop: Once the response has been captured, make sure we have proper communication with the customer.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Close the Loop 52

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

SurveySensum

JULY 4, 2023

This understanding of customer needs led to increased customer satisfaction, as subscribers were able to discover and enjoy content tailored to their interests. As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

This understanding of customer needs led to increased customer satisfaction, as subscribers were able to discover and enjoy content tailored to their interests. As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. The best part is – all the feedback is gathered in one place in real-time.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

APRIL 5, 2022

Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters. This tool lets you tag negative and positive messages, automate support, and close the loop quickly. Voice of the Customer Tools. Contact the sales team to get customized quotes.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Touchpoints Post-purchase services, customer support, loyalty programs. This leads to better customer retention and reduced customer churn. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Touchpoints Post-purchase services, customer support, loyalty programs. This leads to better customer retention and reduced customer churn. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

APRIL 15, 2025

Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance. These tools will help you understand your customers better and improve your customer retention with VOC.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52