Close the Loop, Customer Service and Tennessee

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Educating on self-service results in a better customer experience.

Contact Center

Contact Center Non-Profits Compliance Start-ups

CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

APRIL 26, 2020

Customer Experience is just the best… not just the work, but the people doing the work. I came into CX through the left-field of Customer Service. The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. There is no other group like it!

CX Unstructured Data CXM Real Estate

Tech Customer Success

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

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