eglobalis

MARCH 30, 2025

Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. AI can infer customer sentiment from what theyre already saying or writing. Crucially, it can highlight why customers feel that way by extracting common themes.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

CX Accelerator

OCTOBER 9, 2018

This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it. Over time, we’ve been able to generate trending reports and establish priorities based on the combined data set. It’s nearly free, and extremely effective.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

CX Accelerator

FEBRUARY 12, 2018

Also, there are reports that between 80-85% of information a business uses is in unstructured form. Businesses must do something with this unstructured data to use it in some purposeful way. This unsolicited feedback data can come from three places. According to the report, only 14% are successful with their VoC.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. STEP 4: Close the Loop With Real-time Ticketing System Dont just analyze feedback take action.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Closing the loop. Pros: Great customer support.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Comm100

APRIL 26, 2020

Customer Experience is just the best… not just the work, but the people doing the work. I came into CX through the left-field of Customer Service. The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. There is no other group like it!

CX 52

CX Unstructured Data CXM Real Estate 52

InteractionMetrics

OCTOBER 16, 2023

Before placing the order, the customer reviews their order and feels confident. Unfortunately, the sweater is not the color that the customer imagined. The customer contacts customer service to initiate a refund. Analyze the data, teasing out correlations and causation if possible. Interviews? Observations?)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52