ClearAction

JANUARY 20, 2020

You’ll reap higher value in perpetuity: customer experience annuities. As you remove hassles you’ll build customer trust. Profitability (cost savings) is the best path to CX-inspired growth. Customer-facing roles communicate or deliver value. Non-customer-facing groups create or limit value.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

You’ll reap higher value in perpetuity: customer experience annuities. As you remove hassles you’ll build customer trust. Profitability (cost savings) is the best path to CX-inspired growth. Customer-facing roles communicate or deliver value. Non-customer-facing groups create or limit value.

CXM 90

CXM Non-Profits Close the Loop CX 90

SurveySensum

SEPTEMBER 24, 2024

SurveyMonkey SurveyMonkey is a robust online survey tool that allows businesses and individuals to launch surveys, collect responses, analyze data, and ultimately take data-driven action that impacts the bottom line. The tool provides free upgrades for non-profit organizations.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Retently

DECEMBER 4, 2019

For any conventional business, CSAT acts as a lagging indicator of short-term customer happiness (satisfactory transactional experiences), while NPS acts as the leading indicator of long-term customer happiness (great product experiences). Here’s how: Detractors Bring Your Sales & Profits Down. Not exactly.

Net Promoter Score 95

Net Promoter Score NPS Social Media Start-ups 95

SurveySensum

APRIL 18, 2025

Jotform Small to large businesses, freelancers, and healthcare or finance industries Pre-built, industry-specific templates Conditional logic Connect with CRMs, email tools & more Easy survey sharing via QR codes Paid plan starts at $34/month 4.7 Then explore the top 10 Typeform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52