Lumoa

DECEMBER 15, 2022

In This Article: What is Voice of Customer Analytics? Lumoa is a feedback analytics platform that lets you look at customer data in real-time so you can make better decisions for your business. As a result, you can prioritize closing the loop with customers as soon as possible. Customer Surveys.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

InteractionMetrics

FEBRUARY 20, 2025

When you partner with Interaction Metrics , you get a third-party survey partner who removes bias and gives you honest, reliable data. Close the Loop Quickly Speed matters when addressing customer feedback. Whether a customer is thrilled or disappointed, responding quickly makes all the difference.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Go beyond NPS, CSAT, and CES surveys. Closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JANUARY 16, 2025

SurveySensum : In contrast to the two survey tools, SurveySensum offers unlimited survey questions and customizable industry-specific survey templates in the free version itself. Not just that, the survey builder comes with DIY capabilities. Basic users cannot use these features as part of the analytics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 24, 2024

Not just that, the tool also helps in deriving actionable insights for a data-driven action plan with features such as text and sentiment analysis, cross-tab analysis, role-based analytical dashboards, etc.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. Now that you have uncovered these cons of Zykrr, let’s see what are its better alternatives.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Lumoa lets you track VoC across multiple channels and monitor customer journeys as they progress.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. Voice of the Customer Tools. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. Best Features: Implement in-app surveys for convenient customer response.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Retently

OCTOBER 23, 2024

Taking the importance of collecting customer feedback out of the way, where do we start? While email remains the go-to option, certain touchpoints may benefit more from SMS or web pop-ups to reach customers where they are most active. The key is to choose the survey channel that best fits your brand’s needs and target audience.

Retail 109

Retail CX NPS Touchpoint 109