Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. After all, a satisfied customer is the best advertising you can have.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JANUARY 16, 2025

SurveySensum : In contrast to the two survey tools, SurveySensum offers unlimited survey questions and customizable industry-specific survey templates in the free version itself. Not just that, the survey builder comes with DIY capabilities. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 1, 2023

The ideal method for getting this information, and possibly one of the oldest, is the customer survey. If used properly, customer surveys can make a whopping success out of your marketing campaign. When you have all the survey information, you can use it to boost your marketing strategy. Not convinced just yet?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

APRIL 12, 2022

You can create feedback surveys, monitor the responses, design workflows, and assess the quality of the customer experience. All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . It does not have specialized survey tools like Qualtrics.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

Lumoa

SEPTEMBER 10, 2018

Sometimes they have a long history of doing surveys and they want to continue that to keep the results comparable. Certainly, they cannot start sending long customer surveys out too often. Very often, scheduling customer surveys like that leads to dissatisfied customers and slow improvement cycles.

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

SurveySensum

JANUARY 18, 2024

So, here’s a list of survey practices you need to avoid to customer survey madness and survey fatigue ! This leaves your customers in the dark about the feedback process, which creates doubts in their minds about sharing information with you and might also discourage them from filling out the survey in the future.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

SurveySensum

MARCH 3, 2022

It helps you conduct the research to understand the voice of your customer seamlessly. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop. Close the loop by informing the customers of the actions taken.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Don’t Just Meet Customer’s Expectations, Understand Them & Exceed Those Expectations!

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. After all, a satisfied customer is the best advertising you can have.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

SEPTEMBER 24, 2024

SurveyMonkey SurveyMonkey is a robust online survey tool that allows businesses and individuals to launch surveys, collect responses, analyze data, and ultimately take data-driven action that impacts the bottom line.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

AUGUST 10, 2023

Utilize Customer Feedback To Identify Issues And Close The Loop What’s the point of collecting feedback on customer effort if you are not going to take action on it? Customer feedback is only useful if you take action on it. Close the Feedback Loop Effectively With SurveySensum – Request a Demo 6.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Best Features: Create customized surveys with ease using Survicate’s flexible survey builder.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

SurveySensum : In contrast to the two survey tools, SurveySensum offers unlimited survey questions and customizable industry-specific survey templates in the free version itself. Not just that, the survey builder comes with DIY capabilities. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. With pre-built templates , setting up employee surveys is quick and easy. SurveySensum focuses on making feedback actionable by closing the loop.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

And this is not enough, their CX team helps you choose the right questions for the survey for each touchpoint with the correct time to send on the customers’ preferred channels. Go beyond NPS, CSAT, and CES surveys. Closing the loop. How to close the feedback loop? Text Analytics.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

PeopleMetrics

FEBRUARY 25, 2022

The field of customer experience is constantly evolving alongside the broader business environment. Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. Measure your performance using customer surveys.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 113

Customer Feedback Net Promoter Score Customer Satisfaction NPS 113

SurveySensum

JULY 4, 2023

And not just that, by implementing effective measurement techniques, you can gain valuable insights into customer experiences, identify pain points, and make data-driven decisions to enhance satisfaction levels. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Entertainment 52

SurveySensum

JULY 4, 2023

And not just that, by implementing effective measurement techniques, you can gain valuable insights into customer experiences, identify pain points, and make data-driven decisions to enhance satisfaction levels. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Entertainment 52

SurveySensum

MAY 19, 2025

Instantly analyze thousands of feedback responses and understand how your respondents feel with SurveySensums AI-driven text analytics software. Quarterly or biannual surveys work well for most teams. Close the loop on your customer survey feedback and turn insights into real impact with SurveySensum.

E-commerce 52

E-commerce Close the Loop Actionable Insights Start-ups 52

SurveySensum

MAY 12, 2025

Build Smart, Contextual Surveys with Survey Builder Using SurveySensums drag-and-drop Survey Builder Tool, you can create custom surveys in minutes whether it’s an NPS, CSAT , or CES survey. Its AI-driven text analytics engine doesnt just display charts and percentages.

Healthcare 52

Healthcare Hospitality Hospitality Touchpoint 52

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. Custom Dashboards Information overload? It lets you create custom surveys, forms, and questionnaires without touching a single line of code. Then explore the top 10 Typeform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52