SurveySensum

JULY 25, 2019

It’s 2019, CX is trending and becoming more important now than ever. Responding to feedback with an appropriate solution and closing the ticket is what we call to close the loop feedback. Closing the loop with customer feedback doesn’t need to be difficult at all. . Close the loop with SurveySensum.

Close the Loop 74

Close the Loop Customer Feedback Net Promoter Score CEM 74

Intercom, Inc.

OCTOBER 22, 2020

According to Nate Brown , the companies that move from reactive customer service to a more holistic, proactive customer experience (CX) approach will be the ones that ultimately survive and thrive. Taking a holistic approach to CX. Here’s Nate: “As Annette Franz would say, ‘A CX change is culture change.’ Voice of the customer.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Customer Think

MAY 22, 2023

It’s the evolving task of CX professionals to overcome this challenge. Customers churn when they do not feel heard and valued. If a customer does not feel heard, then they may not feel valued. Not being heard or valued can result in churn. So, if you are looking for ways to build deeper relationships with […]

Close the Loop 105

Close the Loop CX 105

ECXO

JANUARY 21, 2025

Close the loop by informing customers about how their feedback led to changes. Listening to customers can help identify problems before they become crises. Action: Create multiple channels for feedback (surveys, social media, support tickets) and set up a system to analyze and act on it.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Experience Investigators

JULY 20, 2021

Eventually, the organization gets to a point where they are applying CX best practices and doing what needs to be done for actual Customer Experience Management. Related: Customer Experience Management Defined: How is it Different than CX? We’ve reached a stage when CX best practices are being applied and acted upon.

CX 131

CX Close the Loop Social Media Voice of the Customer 131

Intercom, Inc.

FEBRUARY 25, 2021

Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators. Empathizing with customers with Annette Franz , on Engati CX.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

PeopleMetrics

DECEMBER 5, 2017

Most CX programs today gather customer feedback data and use it to inform company decisions; but not many are coming back to their customers to let them know that their voice was heard. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. That’s great!

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

CX Accelerator

OCTOBER 9, 2018

The CX Magic Button – My favorite technique involves a USB webkey and an ultra-simple feedback form. As employees enter the feedback, it’s reviewed by our CX team and curated into a presentable format. This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

PeopleMetrics

FEBRUARY 14, 2025

If youre deciding between a basic survey tool and a full-service VoC partner, ask yourself: Do you just want data, or do you want real CX improvements? But they dont solve the deeper challenge: What do you actually do with the data? The Bottom Line AI is transforming VoC, but its not a replacement for strategic expertise.

VOC 62

VOC Close the Loop Predictive Analytics Social Media 62

DMG Consulting

MARCH 13, 2025

These applications deliver a persistent and consistent user experience across all touchpoints to reduce customer effort and enhance the customer experience (CX) while increasing self-service automation. CAI solutions are designed to support free-flow dialogues in which consumers speak naturally, using their own words, to make requests.

AI 62

AI Artificial Intelligence Close the Loop Omnichannel 62

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?

NPS 126

NPS CX Net Promoter Score Close the Loop 126

SurveySensum

FEBRUARY 6, 2025

Qualtrics and QuestionPro are both popular CX tools in the current market. Are they helping you meet your CX goals? Qualtrics, QuestionPro, and SurveySensum The Introduction Qualtrics and QuestionPro are both popular CX tools and are well-known in the CX industry. But are they living up to your expectations?

CX 52

CX Sentiment Analysis Text Analytics AI 52

Experience Investigators

JANUARY 5, 2022

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. As a CX leader, you were able to establish a strong foundation for success in the first few months of the year. . Related Resources: [Guide] CX Mission Statement Workbook.

Customer Experience 134

Customer Experience Customer Journey Map Close the Loop Voice of the Customer 134

PeopleMetrics

FEBRUARY 27, 2025

So, youve launched a relationship survey, set a CX baseline, and now youre ready to dive into transactional VoC. However, complex issues and high-value customers still require human intervention in a traditional close the loop process. But at the end of the day, CX is about people. Congratulations! The natural instinct?

VOC 62

VOC Close the Loop Sentiment Analysis Predictive Analytics 62

CX Accelerator

FEBRUARY 12, 2018

This requires collecting and analyzing customer feedback data, extracting actionable insights, prioritizing these insights, disseminating insights to appropriate personnel, implementing these insights into business processes and closing the loop with the customer. Integrating these five items will ensure voice of the customer success!

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Experience Investigators

OCTOBER 27, 2020

Related Resource: Create a CX Success Statement with our CX Success Statement Workbook. How will you close the loop with the customer? If customers have a complaint or issue as part of their offered feedback, then what processes or protocols are in place to close the loop with them individually?

Voice of the Customer 130

Voice of the Customer Close the Loop VOC Social Media 130

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? If so, it’s good CX. CX is cumulative, encompassing pre-sale and post-sale. 4) Focus Top Management on CX Annuities.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

Lumoa

JANUARY 31, 2023

Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management? Changes implemented within silos seldom translate into significant CX improvements.

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

Doing CX Right

SEPTEMBER 13, 2020

Celebrate CX Day To Enhance Your Company Culture. CX Day, spearheaded by the CXPA organization is a real day. CX Day, typically celebrated in October each year, is a terrific way to drive awareness about the importance of customer experience and thank employees for their dedication to delighting customers. I didn’t make it up.

CX 72

CX Social Media Close the Loop NPS 72

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Step 5: Close the Loop This is one of the most crucial steps in using the NPS. By implementing AI tech like chatbots, and AI meeting assistants banks can respond faster to customer queries improving their CX. Ready to Elevate Your NPS?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 13, 2025

Set a Realistic Goal Depending on the size or stage of your organization, the CXO, CMO, CPO, or CCO (whoever is leading the CX initiatives) will call for an executive meeting to involve other stakeholders together with the CEO. Thats why any CX program is driven by the top leadership and the CXO, CCO, or CMO drives it across the organization.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

MAY 2, 2023

Join us as we delve into the power of CX surveys and how they can transform your SaaS business. CX Surveys by SaaS Customer Journey Touchpoints A seamless SaaS customer journey involves identifying the touchpoints where customers interact with the software and ensuring meaningful experiences along the way. What is NPS, CSAT, and CES?

CX 134

CX NPS Customer Satisfaction Start-ups 134

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation. Build CX into the culture: build long-lasting principles oriented on customer success.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Experience Investigators

OCTOBER 17, 2023

Customer experience (CX) has become a critical factor in the success of businesses worldwide. THIS is why convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. I’m seeing too many CX leaders who are not given the right authority or influence they need to be successful.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Personalized alerts and actionable insights then enable team members to efficiently close the loop.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Experience Investigators

NOVEMBER 16, 2021

The best way to do this is to tie it all back to your CX Success Statement Whoops! which ties your CX initiatives to larger organizational and leadership goals. Create Your Own CX Success Statement with our FREE CX Success Statement Workbook. Curiosity is a great trait for CX leaders and teams.

Customer Feedback 133

Customer Feedback Net Promoter Score Close the Loop Customer Journey Map 133

PeopleMetrics

AUGUST 1, 2014

But we aren’t just helping companies to listen to their customers – we advise them to close the loop too (that is, follow-up on the feedback – get in touch – help solve a problem if need be.). Want some recommendations around your current Cx and your delivery of it? Talk it out in the comments!

Customer Feedback 120

Customer Feedback Close the Loop CX Customer Service 120

ClearAction

AUGUST 29, 2015

Closing the loop with a customer about a low rating on a survey or an issue they've contacted the company about is in almost everyone's recipe for customer experience improvement. If your recipe for customer experience ROI does not call for 3 types of action, it will probably flop. 2) Macro Customer Experience Action.

Customer Experience 117

Customer Experience Close the Loop Sports Legal 117

PeopleMetrics

AUGUST 22, 2022

The answer to keeping your customers happy is simple: close the loop. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys. What is closed loop feedback?

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

Gainsight

OCTOBER 13, 2020

The problem is, unless you’ve got secret mind-reading powers (and if you do, let’s chat, stat ), the only way to find out how your customers really, truly feel about your product is to request, gather, and analyze critical customer experience (CX) feedback and data. Surveys: Just one piece of the CX puzzle.

Close the Loop 52

Close the Loop CX Customer Feedback Gaming 52

Lumoa

APRIL 4, 2023

A pre-filled task for the relevant person in your organisation who can follow up and close the loop. The post Lumoa becomes the first CX platform to integrate GPT appeared first on Lumoa. A clear view of what customer segment is complaining about the problem, what is their CLV, and their churn risk.

CX 15

CX Close the Loop Text Analytics Voice of the Customer 15

Experience Investigators

APRIL 13, 2021

Yet how often do we, as CX leaders, really just focus on listening to customers in authentic, low-tech ways? And no matter what, it’s important to close the loop with the customers who participated in interviews. Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs.

Customer Journey Map 105

Customer Journey Map CX Start-ups Close the Loop 105

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. One of the most valuable tools at a brand’s disposal for enhancing CX and driving growth is customer feedback.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Experience Investigators

DECEMBER 8, 2020

Five CX Questions to Help You Reflect: 1. Beyond identifying your CX goals, it’s important to be able to weigh the importance of each as well. CX has to be related to business outcomes. If you can’t connect your CX work to business results, it’s time to consider why not, too. Did we meet it?

Customer Experience 119

Customer Experience Net Promoter Score Close the Loop CX 119

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? If so, it’s good CX. CX is cumulative, encompassing pre-sale and post-sale. 4) Focus Top Management on CX Annuities.

CXM 90

CXM Non-Profits Close the Loop CX 90

Gainsight

SEPTEMBER 14, 2020

Introducing: CX Center for B2B Customer Feedback. Act: You’re closing the loop by engaging with customers and proactively mitigating risk or creating advocates. CX Center is the convergence point for all of these customer experience activities. Problem #1: Your Customer Experience Data is Siloed.

CX 52

CX Close the Loop Customer Experience NPS 52

Qualtrics

FEBRUARY 10, 2020

We’ve seen more and more companies expand their CX programs to bring in more channels, more respondents, and more internal stakeholders than ever before. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. More about Online Reputation Management.

CX 58

CX Close the Loop Unstructured Data Social Media 58