Close the Loop CX Unstructured Data 
eglobalis
MARCH 30, 2025
[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? To manage this flood of information, organizations increasingly rely on automation and AI.
CX Accelerator
OCTOBER 9, 2018
The CX Magic Button – My favorite technique involves a USB webkey and an ultra-simple feedback form. As employees enter the feedback, it’s reviewed by our CX team and curated into a presentable format. This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it.
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CX Accelerator
FEBRUARY 12, 2018
Also, there are reports that between 80-85% of information a business uses is in unstructured form. Businesses must do something with this unstructured data to use it in some purposeful way. This unsolicited feedback data can come from three places. According to the report, only 14% are successful with their VoC.
Qualtrics
FEBRUARY 10, 2020
We’ve seen more and more companies expand their CX programs to bring in more channels, more respondents, and more internal stakeholders than ever before. You can now pull in all this data into CustomerXM so you get the full picture, across all your channels. More about Online Reputation Management. Facebook Messenger integration.
SurveySensum
FEBRUARY 24, 2025
Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Heres a step-by-step guide to integrating text and sentiment analysis into your CX strategy.
CX Journey
JULY 10, 2014
Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.
Comm100
APRIL 26, 2020
It wasn’t too long ago that the idea of a CX Specialist would cause many furrowed brows. Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. CX is an incredibly rich topic, and it’s one that’s here to stay. Check out the interview below.
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