Gainsight

SEPTEMBER 14, 2020

Act: You’re closing the loop by engaging with customers and proactively mitigating risk or creating advocates. It brings together multiple customer sentiment channels, allowing you to close the loop more effectively and get deeper insights. Your support team is sending out NPS surveys after resolving issues.

CX 52

CX Close the Loop Customer Experience NPS 52

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. NPS surveys measure customer loyalty and advocacy by asking the question: “How likely are you to recommend our product/company to a friend?”.

Retail 110

Retail CX NPS Touchpoint 110

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is an end-to-end feedback management tool that helps you launch all kinds of surveys such as NPS, CES, CSAT, onboarding, and feature adoption.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Gainsight

NOVEMBER 18, 2019

There are two primary tools we can use to collect customer sentiment throughout their journey: Net Promoter (NPS) and Customer Satisfaction (CSAT) surveys. NPS and CSAT are two very different, but complementary methods of gathering customer insights. NPS measures a customer’s overall satisfaction with and loyalty to the company.

B2B 12

B2B CX NPS Net Promoter Score 12

SurveySensum

FEBRUARY 24, 2025

Search Engine Optimization: Identifies trending keywords and topics to improve search rankings. Correlate Sentiment with CX Metrics – Align sentiment analysis with NPS, CSAT, and CES scores to uncover issues affecting customer experience. Sentiment Analysis Applications: 1.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SugarCRM

DECEMBER 2, 2021

Close the Loop to Calculate the ROI of Marketing Campaign Expenses by Linking Leads to Opportunities . Create a Customer Communication Engine. Segmentation can be based on qualification and opportunity information collected by sales. Marketing is a cost to an organization.

Sales 55

Sales Net Promoter Score Close the Loop CRM 55

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Implement regular NPS surveys to gauge customer loyalty and satisfaction. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

ClearAction

NOVEMBER 16, 2023

On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants. For instance, if NPS® is above a certain threshold or average ratings are in a certain range, then managers’ interpretation is there’s no effort needed from them.

VOC 62

VOC B2B Close the Loop Non-Profits 62

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 26, 2024

The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you. Closing the Loop Survey efforts can become half-baked if the action taken is not taken on time and the changes are not communicated to the respondents.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

Qualtrics

APRIL 16, 2019

When a customer takes a survey, you can ask them an NPS question like, “would you recommend this product or service to a friend?” If the feedback is negative, it’s best to direct them to your customer service team ad close the loop with them privately without them spreading negative comments around the internet.

Close the Loop 34

Close the Loop Social Media Healthcare NPS 34

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. Direct customer interaction and response through the Listening engine.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 20, 2023

With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Get instant detractor alerts on your CRM so you can close the loop in time. Painpoint 3: Addressing Cart Abandonment Have you ever experienced the frustration of cart abandonment in your industry?

Retail 52

Retail Customer Feedback CX Social Media 52