eglobalis

MARCH 30, 2025

Beyond call centers , text analytics is helping firms decode sentiment across channels. Chronologically, many companies started by layering new tools onto old systemsperhaps adding a social listening service here or a text analytics engine there. These integrated approaches were not built overnight.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

FEBRUARY 24, 2025

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. Lets discuss the key differences and applications of sentiment analysis vs text analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

MARCH 3, 2022

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. An intuitive dashboard compiles all your information in one place hassle-free to provide one-click analytical reports, feedback, reviews, tags, and more in one place. . Closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

AUGUST 10, 2023

Utilize Customer Feedback To Identify Issues And Close The Loop What’s the point of collecting feedback on customer effort if you are not going to take action on it? Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics. Here’s what that might look like.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Best Features: It has an intuitive and user-friendly dashboard.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52