eglobalis

MARCH 30, 2025

This approach harvests unstructured data call center transcripts, chat logs, emails, social media posts, online reviewsand automatically gauges whether the sentiment is positive, negative, or neutral. This closes the loop faster than traditional survey programs where findings might take weeks to disseminate.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Search Engine Optimization: Identifies trending keywords and topics to improve search rankings.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Closing the loop. Verint ForeSEE. Nice SATMETRIX.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. Close the loop by informing the customers of the actions taken.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52