eglobalis

MARCH 30, 2025

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. However, organizations across high-tech, telecom, utilities, and finance sectors are finding these methods increasingly limited.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. STEP 4: Close the Loop With Real-time Ticketing System Dont just analyze feedback take action.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

SEPTEMBER 5, 2024

50-70% of customers now prefer digital banking services to manage their finances because they offer convenience, speed, and efficiency. However, the biggest challenge here is that organizations lack the much-needed technical infrastructure for data integration across all channels.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Closed Loop Follow-Up Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52