PeopleMetrics

DECEMBER 5, 2017

Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. It is their responsibility to then “close the loop” by contacting the customer.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

SurveySensum

DECEMBER 18, 2024

Industries like travel, hospitality, and airlines saw the largest NPS drops (24 – 28 points), while industries like health insurance and fast food were less affected. For instance, during the COVID-19 pandemic, businesses faced operational challenges, and customer patience was tested. points globally during the pandemic.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Lumoa

SEPTEMBER 10, 2018

Close the loop Another crucial point is that a long customer feedback cycle will most likely damage your response rates. If you wouldn’t allow this happen to your hairdresser’s, then why would you allow this happen with your software, electricity, hospital or a manufacturing company? What is real-time customer feedback?

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

Totango

SEPTEMBER 25, 2020

Close the loop on NPS by following up with an appropriate next step such as meeting with a CSM to review an issue or asking them to leave a review on 3rd party sites. Hospitality platform SevenRooms turned to a more automated, tech-touch model to help them launch a new feature, online ordering for restaurants.

Close the Loop 60

Close the Loop NPS Hospitality Hospitality 60

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Close the Loop Detractors are inevitable in surveys. And the efficient way to convert these detractors to promoters is closed-loop feedback.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Qualtrics

DECEMBER 6, 2021

More than 600 hospitals and health systems—including CHRISTUS Health, Community Health Network and Stanford Health Care—already trust Qualtrics to design experiences that help them build deeper relationships with their patients and employees. Anesthesia Partners and Summit Medical Group, to gather and manage patient experiences.

Healthcare 26

Healthcare Close the Loop Hospitality Hospitality 26

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. Call your customers who’re at the churn and try to resolve their issues to retain them – identify the reason, and try to close the loop. So, What is a Good CSAT Score?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52