ClearAction

AUGUST 29, 2015

Closing the loop with a customer about a low rating on a survey or an issue they've contacted the company about is in almost everyone's recipe for customer experience improvement. If your recipe for customer experience ROI does not call for 3 types of action, it will probably flop. 2) Macro Customer Experience Action.

Customer Experience 117

Customer Experience Close the Loop Sports Legal 117

PeopleMetrics

MARCH 1, 2017

A closed-loop customer feedback management system gives institutions the tools they need to take this personal follow-up and “close the loop” on each piece of customer feedback. When you're trying to close the loop, you do not have to protect the identity of your customers who give you feedback.

Customer Feedback 98

Customer Feedback Close the Loop Voice of the Customer Case Management 98

SurveySensum

FEBRUARY 13, 2025

Close the loop and take action on detractors The next step after following up with your detractors is to take the required action on their feedback. By closing the loop, you acknowledge customer concerns, resolve issues, and show them their voice matters. They give you innovative ideas and business opportunities.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

PeopleMetrics

MARCH 13, 2015

One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. But companies that are listening recognize the importance of closing the loop with employees to let them know they have been heard. Some may not.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

SurveySensum

DECEMBER 4, 2024

Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Close the loop by contacting detractors to let them know that their feedback has been heard and acted upon. Step 4: Follow-up Questions Even if your score is low or high, you should follow up questions with the detractors in the survey.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. By closing the loop promptly, brands can demonstrate their commitment to addressing customer concerns and improving the overall experience.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

SurveySensum

JULY 16, 2019

Companies that leverage the power of innovation and artificial intelligence in listening and responding to customers, will be the next successful brands in the industry. Innovation distinguishes between a leader and a follower.” — Steve Jobs. Innovation distinguishes between a leader and a follower.” — Steve Jobs.

Close the Loop 60

Close the Loop Artificial Intelligence AI Innovation 60

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. Instead of shrugging, Bean & Grind went beyond the surface.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Execs In The Know

NOVEMBER 30, 2021

During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies. Work-from-home is here to stay. That said, trust but always verify.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Qualtrics

JULY 2, 2019

Check out some of the latest product innovations available now to close experience gaps and deliver breakthrough experiences. You can apply all the same analytics as you can to any other customer data, plus you can close the loop with customers and respond to them on their chosen platform without ever leaving your Qualtrics account.

Innovation 39

Innovation Close the Loop Social Media NPS 39

Retently

JULY 8, 2024

It’s imperative to close the loop and understand why your customers gave you the feedback. Another scenario is when companies interpret a high NPS as an all-clear signal, neglecting innovation or addressing underlying issues. Manipulated results There’s also a temptation to game the system.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Confirmit

JANUARY 11, 2019

The need to act upon available data can sometimes get lost in new digital innovations and a steady stream of more data rolling in. To do this, organizations must act on the data available and make sure they close the loop, getting back to customers to show they’re really listening. Keep looking for new innovations.

Close the Loop 40

Close the Loop Contact Center Innovation Voice of the Customer 40

Logicalware

NOVEMBER 27, 2023

Joined by Tanja Ammentorp, Customer Service Director at JYSK , she gave an exclusive look into the strategies and technologies propelling JYSK to the forefront of customer-centric innovation.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Close the Loop Omnichannel 52

ClearAction

NOVEMBER 1, 2017

Make it easy for them to share their progress so you can close the loop with customers at-large about progress. Show all of these work groups what mutual value means, and how to use creativity techniques to innovate any aspect of customer experience. Aim at preventing issue recurrence.

Customer Experience 69

Customer Experience Close the Loop Touchpoint Education 69

ClearAction

APRIL 18, 2020

Resolving the instance is the norm today, driven by voice-of-the-customer technology vendors’ emphasis on closing the loop with customers who rated something poorly in a survey. Customer Experience Innovation Actions. We had to redefine our social system to get everybody into the innovation game.

Customer Experience 62

Customer Experience Net Promoter Score Innovation Close the Loop 62

Confirmit

NOVEMBER 16, 2020

We are proud to share the success of such innovative and people-centric teams. Action Management closes the loop within 48 hours for over 95% of all customer alerts, resulting in an 86% decrease in complaints. 93% of new customers onboarded within 14 days in 2020.

VOC 52

VOC Close the Loop Touchpoint Voice of the Employee 52

SurveySensum

JULY 16, 2024

Constantly Innovates – Gemini Seen the latest addition to Google Chrome’s AI-driven chatbot, Gemini? Innovation is the hallmark of Google’s vision. Employees are encouraged to send direct emails to the company’s top executives to discuss any innovative ideas.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

Qualtrics

FEBRUARY 10, 2020

And we don’t expect it to slow down this year, in fact we expect the pace of innovation to accelerate. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. You can now pull in all this data into CustomerXM so you get the full picture, across all your channels.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. As a result, you can prioritize closing the loop with customers as soon as possible.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

Totango

AUGUST 18, 2022

Close the loop with customers with negative feedback to help resolve issues before they get passed onto another team. Optimize Your Onboarding Checklist Implementation with Innovative Technology. Provide an onboarding survey after the customer completes their journey.

Customer Journey Map 99

Customer Journey Map Close the Loop Start-ups Technology 99

SurveySensum

FEBRUARY 6, 2025

With its innovative and AI-driven capabilities. Close the Loop With SurveySensum, you will get real-time notifications whenever detractors pop up. In doing so, you will be able to reach out to the customer quickly, understand what the problem is, and rectify it promptly, closing the feedback in real time.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Experience Investigators

MARCH 23, 2021

But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. Encourage feedback and make sure you are closing the loop with those customers who provide it. After all, your competitors could introduce the very offering which woos your customers away!

Customer Experience 98

Customer Experience Contact Center Close the Loop Invoicing 98

SurveySensum

JANUARY 16, 2025

With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth. Close the Loop Detractors are inevitable in surveys. And the efficient way to convert these detractors to promoters is closed-loop feedback.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Totango

SEPTEMBER 25, 2020

Close the loop on NPS by following up with an appropriate next step such as meeting with a CSM to review an issue or asking them to leave a review on 3rd party sites. Dynamic Assignment is a product innovation that allows companies to quickly match customers with the experts that best fit their needs. Dynamic Assignment.

Close the Loop 60

Close the Loop NPS Hospitality Hospitality 60

ClearAction

FEBRUARY 7, 2016

Customer Experience Innovation. Rules of the Game for Customer Experience Innovation article. Customer Experience Innovation Covers the Experience Spectrum article. Innovating the Superior Customer Experience webcast (24:09). Customer Satisfaction Cliffhangers: Close the Loop article.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48

Waypoint Group

DECEMBER 15, 2015

This has allowed the team to close the loop in 24 hours or less, impressing customers not only in speed but because the company was clearly listening and cares about their success. Humanity has also been able to share the insights with Marketing, Product and Sales teams, enhancing product innovation and content for prospects.

B2B 40

B2B Close the Loop Innovation Customer Feedback 40

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 24, 2022

One of the best parts of this platform is that it helps you close the loop and prioritize actions by analyzing verbatim, using text and sentiment analysis and real-time journey-based dashboards. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Customer Service Life

AUGUST 20, 2019

Finally, we spend a ton of time in the customer experience space, reviewing feedback from voice of customer surveys and closing the loop with customers. Zendesk continues to innovate their self-service tools and we recommend taking full advantage. Here are six best practices. Practice #6: Use Guide to boost self-help.

Close the Loop 64

Close the Loop Contact Center Customer Satisfaction Start-ups 64

ClearAction

MARCH 24, 2017

We need to be thinking of VoC actions as a value chain : (1) VoC action alerts specify case management where we learn about individuals’ situations and close the loop with them, (2) VoC chronic issues — especially critical moments of truth — require cross-functional absorption of customers’ comments, collaborative identification of (..)

VOC 48

VOC CXM Close the Loop Voice of the Customer 48

SurveySensum

JANUARY 27, 2022

A well-designed CX software analyzes customer feedback and helps you take the appropriate action quickly(close the loop) to keep the customers happy. SurveySensum features innovative Text and Sentiment Analysis that helps you uncover patterns and trends within the text by extracting quantitative data from qualitative information.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Qualtrics

JULY 15, 2019

Companies need to innovate in order to keep up with consumer demand. Proactively Close the Loop with Upset Customers. Closed-loop tools enable you to create follow-up tickets with customers after they leave negative feedback. The study also showed that 30% of those surveyed from the U.S.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

Execs In The Know

NOVEMBER 30, 2021

During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies. Work-from-home is here to stay. That said, trust but always verify.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

CX Journey

JANUARY 30, 2019

There are a lot of things that fall into this category, and your strategy will outline them in more detail, many of them covered in these building blocks: Design and innovation are critical next steps to achieving your vision and desired outcomes. Knowing what you need to do and doing nothing with it is really a crime.

Customer Experience 60

Customer Experience Close the Loop CX Transformation Government 60

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Experience Investigators

JANUARY 23, 2024

Don’t just listen – close the loop and help customers feel heard. As we step into the next chapter, let’s remember that customer experience is all about connection, innovation, and a whole lot of fun! Now that even more organizations ask for feedback, customers want to know their feedback matters. And there you have it!

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52