SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. As a result, you can prioritize closing the loop with customers as soon as possible.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

FEBRUARY 10, 2022

It’s going beyond self-interest and profit-making that you can dig deeper into the feedback loop and use it to your customer’s advantage.”. Identify themes with Text and Sentiment Analysis. To achieve the same, deep dive into the customers’ open responses and run text and sentiment analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

It’s going beyond self-interest and profit-making that you can dig deeper into the feedback loop and use it to your customer’s advantage.”. Identify themes with Text and Sentiment Analysis. To achieve the same, deep dive into the customers’ open responses and run text and sentiment analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

Retently

FEBRUARY 9, 2024

Meanwhile, asking direct feedback on potential areas for improvement can provide a roadmap for innovation and refinement. There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Qualtrics

OCTOBER 28, 2020

Text analysis - where conversations are taking place, or qualitative research has been conducted, text analysis finds common words, phrases and trends. This is also linked to sentiment analysis - a customer’s positive, negative or emotive word choices can tell you how a customer feels.

Social Media 34

Social Media Close the Loop Sentiment Analysis Engineering 34

Retently

DECEMBER 11, 2024

Renewals or Cancellations: Closing the Loop Whether customers renew their subscription or cancel it, their satisfaction with the overall experience is a key indicator of retention success. Additionally, gauging customer awareness and satisfaction with product updates can inform whether your innovations are aligned with their needs.

Touchpoint 90

Touchpoint Actionable Insights Start-ups Customer Satisfaction 90