SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. It also offers effective AI analysis of customer feedback.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

One of the best parts of this platform is that it helps you close the loop and prioritize actions by analyzing verbatim, using text and sentiment analysis and real-time journey-based dashboards. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JANUARY 16, 2025

With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JANUARY 18, 2024

Don’t you agree that our new and innovative product is far superior to our outdated, less efficient competitor offerings?” – what do you think is wrong with this question? Closing the loop is the biggest gap in feedback practices today. Ben Motteram @CXpert : Not being told what was DONE with my #feedback.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Retently

FEBRUARY 9, 2024

Meanwhile, asking direct feedback on potential areas for improvement can provide a roadmap for innovation and refinement. There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Confirmit

MAY 29, 2018

This gives you the ability to build a strategy to approach these 3 groups, for example closing the loop with your Detractors, or leveraging positive word of mouth with your promoters. ” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms. and Fred Reichheld.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 4, 2023

They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback. But are also quick to reply and resolve the issue at hand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback. But are also quick to reply and resolve the issue at hand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. STEP 2: Identify common issues Look closely at the feedback you receive and identify common issues or themes. Get instant detractor alerts on your CRM so you can close the loop in time. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52