Remove Close the Loop Remove Key Driver Analysis Remove NPS
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2020 Customer Experience: 20 Wishes

ClearAction

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.

CXM 120
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2020s Customer Value: 20 Wishes

ClearAction

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.

CXM 90
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Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

, then your customer feedback program ought to go well beyond just measuring Net Promoter Score (NPS) / customer sentiment and instead be oriented to capture the voice-of-customer. Key-driver analysis becomes critical here. Close the loop by showing your customers that you heard them. R eveal the results.