Lumoa

APRIL 3, 2018

NPS should be part of your ongoing customer experience management process where you collect feedback, analyze it, act based on it and finally close the loop with your customers. Simple sentiment analysis of text analytics can divide a sentiment into three buckets: a sentence can be positive, neutral or negative.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

SurveySensum

JULY 31, 2024

Learns and Improves : The AI algorithms are continually trained on the incoming data, allowing them to adapt and refine their models. This learning process involves updating the algorithms to improve accuracy and relevance. After implementing the changes, closely monitor the impact.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

JANUARY 16, 2025

Well, for starters, with SurveySensum you dont have to worry about investing too much time in learning the ins and outs of all the features as the tool comes with an ease-to-use and implemented user interface with DIY capabilities. Close the Loop Detractors are inevitable in surveys. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Its features include sentiment analysis, language detection, and AI-driven insights, which cater to a wide range of business needs.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. Text and Sentiment Analytics. This tool lets you tag negative and positive messages, automate support, and close the loop quickly.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Close the Feedback Loop with Effective Communication After gathering and analyzing customer feedback, it’s time to close the loop with your respondents.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

APRIL 15, 2025

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. You can also promote positive reviews and co-create with the customers to gauge their sentiments and loyalty. Close the loop by informing the customers of the actions taken.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

APRIL 22, 2025

Lesson #4 Revisited: Text Analytics from Machine Learning to LLMs Learn how large language models are revolutionizing VoC programs by delivering nuanced feedback analysis, dynamic topic discovery, and actionable summaries, while highlighting the essential role of human judgment in driving meaningful customer experience improvements.

AI 62

AI VOC Text Analytics NPS 62