Close the Loop, Machine Learning and Social Listening

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI CX Sentiment Analysis Predictive Analytics

35 Essential Questions for Your Next Customer Feedback Questionnaire

Retently

FEBRUARY 9, 2024

Close the Feedback Loop with Effective Communication After gathering and analyzing customer feedback, it’s time to close the loop with your respondents. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback

Customer Feedback Net Promoter Score Customer Satisfaction NPS

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

35 Essential Questions for Your Next Customer Feedback Questionnaire

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