SurveySensum

JANUARY 16, 2025

Well, for starters, with SurveySensum you dont have to worry about investing too much time in learning the ins and outs of all the features as the tool comes with an ease-to-use and implemented user interface with DIY capabilities. Close the Loop Detractors are inevitable in surveys. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

APRIL 3, 2018

NPS should be part of your ongoing customer experience management process where you collect feedback, analyze it, act based on it and finally close the loop with your customers. That's where text analytics technologies come into play. Where to ask feedback? largely depends on what do you want to track with the feedback.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

MARCH 3, 2022

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. An intuitive dashboard compiles all your information in one place hassle-free to provide one-click analytical reports, feedback, reviews, tags, and more in one place. . Closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Example of text analytics with sub-categories.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JANUARY 16, 2025

Well, for starters, with SurveySensum you dont have to worry about investing too much time in learning the ins and outs of all the features as the tool comes with an ease-to-use and implemented user interface with DIY capabilities. Close the Loop Detractors are inevitable in surveys. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

NOVEMBER 22, 2023

Here’s what you can do – Leverage the power of the text analytics tool. This tool leverages machine learning and tags thousands of responses in just a few seconds. Lastly, don’t forget about closing the loop after analyzing the feedback. You don’t need to manually tag every response.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Close the Feedback Loop with Effective Communication After gathering and analyzing customer feedback, it’s time to close the loop with your respondents.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

APRIL 15, 2025

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Custom dashboard An intuitive dashboard compiles all your information in one place hassle-free to provide one-click analytical reports, feedback, reviews, tags, and more in one place.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 17, 2025

Identify Critical Issues in Seconds With AI-Text Analytics SurveySensum leverages the power of AI and machine learning to automate the analysis of open-ended feedback. Its text analytics software automatically extracts customer sentiments and complaints from this feedback, saving you time and effort.

CX 52

CX Close the Loop Text Analytics Actionable Insights 52

PeopleMetrics

APRIL 22, 2025

Lesson #4 Revisited: Text Analytics from Machine Learning to LLMs Learn how large language models are revolutionizing VoC programs by delivering nuanced feedback analysis, dynamic topic discovery, and actionable summaries, while highlighting the essential role of human judgment in driving meaningful customer experience improvements.

AI 62

AI VOC Text Analytics NPS 62