SurveySensum

DECEMBER 4, 2024

This is where Net Promoter Score comes into play. And generally, a negative score indicates poor performance because of more detractors. Step 4: Follow-up Questions Even if your score is low or high, you should follow up questions with the detractors in the survey.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Metric-Driven Improvement : Regularly measure and track key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JANUARY 16, 2025

with the help of AI and ML. Close the Loop Detractors are inevitable in surveys. And the efficient way to convert these detractors to promoters is closed-loop feedback. You can also use advanced features like tagging, word-cloud, etc., It is available in all plans and also with multi-lingual support.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. And generally, a negative score indicates poor performance because of more detractors. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JANUARY 16, 2025

with the help of AI and ML. Close the Loop Detractors are inevitable in surveys. And the efficient way to convert these detractors to promoters is closed-loop feedback. You can also use advanced features like tagging, word-cloud, etc., It is available in all plans and also with multi-lingual support.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52