Retently

AUGUST 23, 2022

As an ecommerce business, Net Promoter Score® might be the most powerful KPI in your CX toolkit. Net Promoter Score is a metric that measures the likelihood of a customer recommending your brand to their personal and professional social circle. Pay attention to CLV more than the score.

Net Promoter Score 147

Net Promoter Score NPS Non-Profits Customer Satisfaction 147

SurveySensum

DECEMBER 18, 2024

But how can you know if it is a good or bad NPS score ? Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or service to their friends and family.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

ECXO

JANUARY 21, 2025

A Golden EraFor a While At the height of their success, Apex was raking in profits and expanding globally. Net Promoter Score, Customer Effort Score) and set clear goals to improve them. Close the loop by informing customers about how their feedback led to changes.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Retently

JULY 8, 2024

Over the last decade, Net Promoter Score® has gradually become the new standard for measuring customer loyalty and satisfaction, not just for startups but for businesses around the world. Can it be co-related with your net increase in sales or profits? If yes, on what basis would you establish that relationship?

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Retently

JUNE 4, 2018

“It’s not the score that matters; it’s what you do with it to make promoters that really counts.”. The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Non-respondents: reach out.

Customer Feedback 60

Customer Feedback Net Promoter Score Non-Profits Close the Loop 60

Retently

DECEMBER 4, 2019

In business, this term is used when referred to a customer segment in the Net Promoter Score® framework. Detractors are the survey respondents that score you from 0 to 6 on the NPS® scale. Net Promoter Score, on the other hand, tracks the overall customer experience. In other words – a critic.

Net Promoter Score 95

Net Promoter Score NPS Social Media Start-ups 95

SurveySensum

FEBRUARY 10, 2022

Given its significance, how do you improve your Net Promoter Score? How can you convert these unhappy customers into brand advocates or encourage your promoters to do the positive word of mouth and bring referrals? Here are the 11 surefire strategies that can help you increase the Net Promoter Score.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52