eglobalis

NOVEMBER 26, 2024

Empathy alone is like voice of the customer (VoC) initiatives that fail to close the loop—offering zero value to clients and accelerating their path to churn. Predictive Analytics: Empathy Through Foresight Empathy in B2B is proactive. This partnership approach exemplifies empathy in product development.

CX 510

CX B2B Predictive Analytics B2C 510

eglobalis

MARCH 30, 2025

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. However, AI isnt just analyzing past sentiment its increasingly used to predict future sentiment and behaviour.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Image by Retently.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. Close the Loop With SurveySensum, you will get real-time notifications whenever detractors pop up.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Image by Retently.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Close the Loop Detractors are inevitable in surveys. And the efficient way to convert these detractors to promoters is closed-loop feedback.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52