Close the Loop Net Promoter Score Scorecard 
Fonolo
JULY 27, 2021
Net promoter score (NPS). Net promoter score (NPS) is a metric that measures the likelihood of a customer recommending the company to friends, family, and colleagues. Let them fill out a scorecard template and answer general questions about their work. Begin with a self-assessment.
Lumoa
JANUARY 31, 2023
Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management? In This Article: Why do you need Customer Experience Management? Why did we choose NPS?
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Lumoa
FEBRUARY 20, 2018
net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". Close the loop with the customers Communicating the results of your customer experience management is as important as making the actual changes in your company. Why did we choose NPS?
Fonolo
SEPTEMBER 21, 2023
Net Promoter Score (NPS ) Net promoter score is an ingenious way of measuring how customers feel. Let them fill out a scorecard template and answer general questions about their work. Call center agent scorecards are also great tools to show agents how their performance looks throughout calls.
Lumoa
JANUARY 19, 2023
Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. Ratings from 9-10 are considered “Promoters,” 7-8 are “Passives,” and 0-6 are “Detractors.”
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