eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? This closes the loop faster than traditional survey programs where findings might take weeks to disseminate.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

SEPTEMBER 5, 2024

However, the biggest challenge here is that organizations lack the much-needed technical infrastructure for data integration across all channels. In fact, 46% of organizations don’t have the right integrated technology systems which is why they are unable to prioritize action and proactively close the loop with dissatisfied customers.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

OCTOBER 4, 2024

Effective analysis involves managing both structured and unstructured data and identifying meaningful trends that guide business decisions. Whether it’s a personalized follow-up email or a broader communication about changes implemented, closing the loop is a crucial part of maintaining customer satisfaction.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

InteractionMetrics

OCTOBER 16, 2023

Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. (Remember, even your survey makes assumptions about what aspects of CX matter.) Interviews? Observations?)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

JANUARY 13, 2025

While it can be challenging to extract clear insights from this unstructured data, social listening tools help track trends and understand customer sentiment. By linking this data to direct feedback from surveys, you can identify exactly where to improve your website experience.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

Confirmit

MAY 29, 2018

Close the loop with individual or group of customers to respond to their feedback. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. Contact Us.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40