ECXO

JANUARY 21, 2025

A Golden EraFor a While At the height of their success, Apex was raking in profits and expanding globally. Meanwhile, negative reviews flooded social media and online marketplaces. Action: Create multiple channels for feedback (surveys, social media, support tickets) and set up a system to analyze and act on it.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Callminer

OCTOBER 11, 2018

The folks we interact with are more than happy to share their experience with friends, family, and on social media – and we do everything it takes to ensure that experience is a positive, efficient and successful one. Smitha Baliga @Tele_Direct. Employee engagement. It’s a simple and strategic way to properly optimize funnels.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Retently

JUNE 4, 2018

They make little or no efforts to appreciate their most profitable customer segment. Here’s how you can close the feedback loop with Promoters: Give rewards: Send them personalized “thank you” notes, brand merchandise or a promotional badge that they can share on social media. Non-respondents: reach out.

Customer Feedback 60

Customer Feedback Net Promoter Score Non-Profits Close the Loop 60

SurveySensum

DECEMBER 18, 2024

Compare Scores By Channels NPS surveys are sent through diverse channels like email, social media, mobile apps, SMS, and so on. For example, NPS email surveys usually get high responses since customers find them to be non-intrusive. The survey response is bound to vary due to various factors.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Retently

DECEMBER 4, 2019

Since you are at a higher risk of losing non-engaged and dissatisfied customers than active users, NPS proves to be a much better metric for identifying core issues and reaching customers before they switch to a competitor. Here’s how: Detractors Bring Your Sales & Profits Down. You can make money off of your loyal clients, right?

Net Promoter Score 98

Net Promoter Score NPS Social Media Start-ups 98

SurveySensum

APRIL 1, 2024

Close the loop: Follow up with customers who provided feedback to inform them of the actions taken as a result, closing the feedback loop and reinforcing the importance of their input. Also, having active and professional social media accounts is vital for engaging with your target audience and building relationships.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Comm100

AUGUST 1, 2018

Ian Luck critically explains the detrimental effects that companies suffer when employees at different levels: executive, managerial, and front-line fail, to close the feedback loop. I talked about the feedback loop when I looked at Six Sigma and the DMAIC process, but in this context it’s a continuous cycle focused on improvements.

Customer Experience 49

Customer Experience Social Media Non-Profits Start-ups 49