ClearAction

JANUARY 20, 2020

You’ll reap higher value in perpetuity: customer experience annuities. As you remove hassles you’ll build customer trust. Profitability (cost savings) is the best path to CX-inspired growth. Customer-facing roles communicate or deliver value. Non-customer-facing groups create or limit value.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

You’ll reap higher value in perpetuity: customer experience annuities. As you remove hassles you’ll build customer trust. Profitability (cost savings) is the best path to CX-inspired growth. Customer-facing roles communicate or deliver value. Non-customer-facing groups create or limit value.

CXM 90

CXM Non-Profits Close the Loop CX 90

Customer Bliss

AUGUST 9, 2016

She advises the agency’s Chairman and senior staff on strategies, governance practices, performance measurements, and customer data monitoring protocols that help the agency understand and respond to customers. Close the loop with them — whether that’s in an official meeting or in an elevator discussion.

Government 0

Government Customer Experience Non-Profits Close the Loop 0

ClearAction

NOVEMBER 16, 2023

There was a wonderful window of opportunity for VoC managers to inject customer focus into each of these challenges, but unfortunately, few VoC managers were poised to do so with appropriate insights or political positioning. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

VOC 62

VOC B2B Close the Loop Non-Profits 62

SurveySensum

FEBRUARY 10, 2022

Reach out to the non-respondents personally. For those who have given us a lower score, we follow up on them to know the reason behind and we use Voice of the Customer to improve our customer service. You are giving your customers the solution and satisfying their needs right then and there. Non-Respondents.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

Reach out to the non-respondents personally. For those who have given us a lower score, we follow up on them to know the reason behind and we use Voice of the Customer to improve our customer service. You are giving your customers the solution and satisfying their needs right then and there. Non-Respondents.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

CX Journey

FEBRUARY 27, 2015

I''m talking about personas, journey mapping, and voice of the customer. Some posts I''ve written related to this Sin include: What''s the Cost of Listening to Customers? Does It Pay to Listen to the Voice of the Customer? Do You Know Who Your Customers Are? Everything starts with the customer.

Customer Experience 86

Customer Experience Government Non-Profits Close the Loop 86