Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. However, it’s important to understand that there’s more to an NPS campaign than the score itself. Don’t worry, though – we’ve got you covered with useful tips on how to analyze the survey data from your NPS campaigns.

NPS 80

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 80

SurveySensum

MAY 7, 2025

Using NLP for Sentiment Analysis in Support Tickets Support isnt just about what customers sayits also about how they say it. SurveySensum employs NLP to analyze the sentiment of support tickets, categorizing them as positive, negative, or neutral. Analyze the trends, and youll spot the brewing storm before it hits your NPS.

Sentiment Analysis 52

Sentiment Analysis Machine Learning Net Promoter Score AI 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS , market research, etc., It is comparatively easy to use and execute.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentiment analysis, and advanced statistical analysis (like regression, cluster, and correlation analysis). However, these advanced features come with an additional cost.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??Note:

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Lumoa

JANUARY 3, 2023

e.g.typical NPS question) . Open-ended questions are especially important since they allow you to express your feelings, emotions, and sentiments. This is different from just getting a 9 in an NPS rating. There are many different metrics to choose from, such as CSAT, NPS, and Customer Effort Score. open-ended questions).

NPS 147

NPS Touchpoint Construction Close the Loop 147

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 Qualaroo Generate accurate insights on customer sentiment with AI Question branching Survey customization Essential $69 per month Premium $149 per month Business $299 per month 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

NOVEMBER 11, 2022

The right way to launch an NPS program – with SurveySensum. NPS is more than just a number! . While businesses are chasing to boost their NPS score, they’ve forgotten that it’s not just about the score but also what comes with the process. . What is NPS? Here’s how you can identify the best NPS tool. .

NPS 52

NPS Net Promoter Score Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 24, 2021

6-steps to efficiently analyze your NPS program. If you have landed here, I am sure you already know what NPS aka net promoter score is. NPS is a business metric that helps you gauge customer loyalty by asking a simple question, ‘How likely are you to recommend us to a friend or colleague?’. Take Action on the Customer Issues.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

FEBRUARY 10, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. Encourage buy-ins across divisions to incorporate NPS. Set NPS goals for each department. The first step to improve your NPS score is to understand the CURRENT STATE of your NPS Program.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. Encourage buy-ins across divisions to incorporate NPS. Set NPS goals for each department. The first step to improve your NPS score is to understand the CURRENT STATE of your NPS Program.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? A well-designed CX software analyzes customer feedback and helps you take the appropriate action quickly(close the loop) to keep the customers happy.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM Touchpoint 59

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. NPS surveys measure customer loyalty and advocacy by asking the question: “How likely are you to recommend our product/company to a friend?”.

Retail 132

Retail CX NPS Touchpoint 132

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is an end-to-end feedback management tool that helps you launch all kinds of surveys such as NPS, CES, CSAT, onboarding, and feature adoption.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS , market research, etc., It is comparatively easy to use and execute.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. A customer-forged masterpiece: their best POS system ever.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Retently

FEBRUARY 9, 2024

Another way to measure product or service quality is by asking about the likelihood of recommending it to others via NPS surveys. This is where Net Promoter Score (NPS) comes into play, a powerful tool that helps you see beyond the horizon of customer satisfaction to gauge the strength of your customer relationships.

Customer Feedback 113

Customer Feedback Net Promoter Score Customer Satisfaction NPS 113

SurveySensum

OCTOBER 26, 2022

Closing the loop. SurveySensum is an end-to-end customer feedback platform that helps all sizes of businesses to launch NPS, CES, and CSAT surveys. Closing the loop. It also highlights new responses received on the feedback and can categorize the responses with sentiment analysis. . SurveySensum.

Close the Loop 59

Close the Loop Sentiment Analysis Text Analytics Start-ups 59

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Implement regular NPS surveys to gauge customer loyalty and satisfaction.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. NPS, CES & CSAT surveys. This tool lets you tag negative and positive messages, automate support, and close the loop quickly.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JUNE 3, 2024

They provide end-to-end implementation support – from creating effective surveys to analyzing and prioritizing data points to close the loop and drive revenue. Now, this is where CX consultants come into the picture. But Qualtrics lack in this area. The tool serves as a perfect balance between basic and advanced features.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

FEBRUARY 23, 2024

You can use the Likert scale , NPS scale, multiple-choice, rating scale, drop-down questions, etc. Analyze Responses Analysis of the responses is one of the most critical parts of the employee pulse survey. Text and Sentiment Analysis The text analytics software captures the pulse of your employees.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

APRIL 22, 2025

From NPS to VoC, AI has transformed how we look at and act on customer experience. Lesson #5 Revisited: Youve Got to Know and Use NPSEven in the Age of AI NPS remains a cornerstone of customer loyalty measurement. Lesson #30 Revisited: Closing the Loop on AlertsHas AI Changed This? Check out the complete series below!

AI 62

AI VOC Text Analytics NPS 62

SurveySensum

JANUARY 13, 2025

Close the Feedback Loop Collecting feedback is only half the battle. The other half is closing the loop by responding, resolving issues, and engaging with customers about how their input has made a difference. ” Uncover True Customer Emotions Using SurveySensums AI Sentiment Analysis!

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

SurveySensum

MAY 12, 2025

According to the 2024 NRC Health report, patients who rate their experience highly ( 9 or 10 on the NPS scale) are up to 87% more likely to reuse the same healthcare service, compared to just 66%77% among those who gave a low score (0 or 1). Close the Loop Automatically Most feedback systems fail because responses vanish into a black hole.

Healthcare 52

Healthcare Hospitality Hospitality Touchpoint 52