Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??Note:

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? With AI, you can get answers to most of your “why” questions. Image by Retently.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

FEBRUARY 20, 2018

net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS? It's very likely, that you have already answered NPS surveys multiple times yourself. Cross organizational silos.

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

SurveySensum

NOVEMBER 6, 2023

They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

FEBRUARY 6, 2025

Customer Insights and AI Capabilities Qualtrics : Qualtrics provides advanced analytics features, using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. QuestionPro : AskWhy is a combination of NPS , root cause, and comment question types.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. However, it’s important to understand that there’s more to an NPS campaign than the score itself. Don’t worry, though – we’ve got you covered with useful tips on how to analyze the survey data from your NPS campaigns.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. What is NPS in banking and other financial institutions When should you launch your NPS surveys in banks? How to use NPS in banking and financial services?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

APRIL 12, 2022

All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . Qualtrics helps you close experience gaps by understanding the requirements in advance so that you can create workflows to resolve such issues in the future. . NPS, CES, CSAT surveys and more.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

Retently

NOVEMBER 6, 2018

Instead of asking customers endless questions, NPS® surveys are direct and straightforward, addressing just one single question and giving users the option of providing their own qualitative feedback. This simplicity is part of what makes NPS so effective. Creating Your Own NPS Solution. Close the loop with your respondents.

Net Promoter Score 72

Net Promoter Score NPS Close the Loop Text Analytics 72

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? With AI, you can get answers to most of your “why” questions. Image by Retently.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Best Features: It has an intuitive and user-friendly dashboard.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

MARCH 1, 2024

And the amusing part, had they analyzed the NPS Score correctly and were not just ‘focusing on the number’ they’d have identified their detractors pretty early. Well, this is a classic example of an NPS analysis gone wrong. Now, let’s delve into the common mistakes to avoid when analyzing NPS feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Implement regular NPS surveys to gauge customer loyalty and satisfaction. Starts at $11/month.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is an end-to-end feedback management tool that helps you launch all kinds of surveys such as NPS, CES, CSAT, onboarding, and feature adoption.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

OCTOBER 26, 2022

Closing the loop. Text analytics . SurveySensum is an end-to-end customer feedback platform that helps all sizes of businesses to launch NPS, CES, and CSAT surveys. Closing the loop. Text analytics . To derive business insights, these top 10 online survey tools can help you out.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

JUNE 9, 2023

You got your product delivered just 10 minutes before and now you’ve received an NPS survey asking about your likelihood to recommend the product. Net Promoter Score (NPS) Surveys Net Promoter Score (NPS) surveys are the widely used survey to gauge customer loyalty on an 11-point scale. Why NPS Surveys?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. Best Features It allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding , and many other kinds of surveys across different industries.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 20, 2023

Why is a Product Feedback Loop Important? How to Build the Product Feedback Loop: Four stages Collect Feedback Analyze the Gathered Feedback Incorporate Feedback into Product Strategy Take Follow-Up and Close the Loop Best Practices for Building and Managing a Product Feedback Loop Conclusion What is a Product Feedback Loop?

Close the Loop 52

Close the Loop Social Media Text Analytics Customer Retention 52

SurveySensum

JUNE 3, 2024

They provide end-to-end implementation support – from creating effective surveys to analyzing and prioritizing data points to close the loop and drive revenue. Now, this is where CX consultants come into the picture. But Qualtrics lack in this area. The tool serves as a perfect balance between basic and advanced features.

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis CX 52

Retently

FEBRUARY 9, 2024

Another way to measure product or service quality is by asking about the likelihood of recommending it to others via NPS surveys. This is where Net Promoter Score (NPS) comes into play, a powerful tool that helps you see beyond the horizon of customer satisfaction to gauge the strength of your customer relationships.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

PeopleMetrics

FEBRUARY 25, 2022

Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. A few common examples include: Net promoter score (NPS). Segment-specific metrics, like NPS or CSAT among a defined segment of high-impact customers (HIC).

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

MARCH 31, 2023

This quick action can help you prevent negative reviews and maintain your brand’s reputation, allowing you to effectively close the loop. But, closing the feedback loop is challenging with Google Forms because of this limitation.

Close the Loop 52

Close the Loop Text Analytics Customer Feedback NPS 52

SurveySensum

FEBRUARY 23, 2024

The tools shouldn’t just be able to create effective pulse surveys but also have an internal system, like Text Analytics software , that can help you analyze and manage feedback without manual analysis. You can use the Likert scale , NPS scale, multiple-choice, rating scale, drop-down questions, etc.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. Analyze hundreds and thousands of text responses swiftly.

Close the Loop 52

Close the Loop Start-ups Outlook Text Analytics 52

SurveySensum

JANUARY 18, 2024

NPS question 4. Closing the loop is the biggest gap in feedback practices today. Advanced features like skip logic, survey throttling, advanced integrations, text analytics , and customized dashboards will help streamline your feedback process and extract actionable insights from survey data. The result?

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 14, 2023

If you have a lot of qualitative data then consider using Text Analytics software. Tip 12: Implement Feedback Loops Feedback loops are a way to keep improving user experience by continuously collecting, analyzing, and acting on feedback. To make the most of it, you should analyze the data continuously.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

OCTOBER 3, 2023

Pro tip: Use tools like Text Analytics to identify emerging complaints, track customer sentiment, and act in real time. Things to Understand QVOC Survey – Sales Analyzing NPS by dealer, city, region, and national level allows for pinpointing areas of excellence and opportunities for improvement.

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Get instant detractor alerts on your CRM so you can close the loop in time. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 4, 2023

Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Actively Implement Customer Surveys: Launch well-designed surveys, such as CSAT or NPS, to gather direct feedback on satisfaction levels and promptly analyze the results to identify specific areas for improvement.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52