eglobalis

NOVEMBER 26, 2024

Empathy alone is like voice of the customer (VoC) initiatives that fail to close the loop—offering zero value to clients and accelerating their path to churn. Predictive Analytics: Empathy Through Foresight Empathy in B2B is proactive.

CX 500

CX B2B Predictive Analytics B2C 500

eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. When an insight is identified (e.g., Next: In contrast, B2C companies deal with huge customer volumes.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

PeopleMetrics

FEBRUARY 14, 2025

AI-powered VoC platforms are emerging, promising to automate everything from data collection to predictive analytics. When I originally wrote about the need for external VoC partners , the main debate was whether companies should invest in a full-service VoC solution or manage the process themselves with a basic survey tool.

VOC 62

VOC Close the Loop Predictive Analytics Social Media 62

PeopleMetrics

FEBRUARY 27, 2025

However, complex issues and high-value customers still require human intervention in a traditional close the loop process. AIs Role in Transactional VoC Pilots AI is revolutionizing transactional VoC pilots by making them more predictive, adaptive, and efficient. AI can prioritize, but humans must act.

VOC 62

VOC Close the Loop Sentiment Analysis Predictive Analytics 62

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. Close the Loop With SurveySensum, you will get real-time notifications whenever detractors pop up.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

NOVEMBER 7, 2022

While mistakes happen, closing the loop and addressing the issue quickly can prevent customers from walking out the door. #4 Rather than just describing how things are, AI analytical tools for CX can diagnose why things are the way they are, and provide suggestions on how to improve. And it’s not going away anytime soon.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78