eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

PeopleMetrics

FEBRUARY 27, 2025

However, complex issues and high-value customers still require human intervention in a traditional close the loop process. AIs Role in Transactional VoC Pilots AI is revolutionizing transactional VoC pilots by making them more predictive, adaptive, and efficient. This allows teams to focus on the most critical feedback.

VOC 62

VOC Close the Loop Sentiment Analysis Predictive Analytics 62

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. SurveySensum : SurveySensum’s AI-enabled text and sentiment analysis allows businesses to identify and act on recurring trends in customer feedback.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. A customer-forged masterpiece: their best POS system ever.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52