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Just as importantly, do you know how to “close the loop” with residents and citizens after they give you feedback? No matter if you call it citizen feedback, resident feedback, user feedback, or something else, there are multiple ways to think about collecting the data and closing the loop with citizens.
So often we actually are successful in using feedback to solve a problem, but we fail to close the loop and give ourselves any credit for it! A metaphor that I’ve used to describe this process is viewing your company like a piece of realestate. If a tree falls in the woods with no one around does it make a sound?
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