CX Accelerator

OCTOBER 9, 2018

This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

Experience Investigators

OCTOBER 27, 2020

For example, a retailer earned high marks from customers on the sales and purchase process, but received many unsolicited complaints about the painful return process. How will you close the loop with the customer? This feedback could provide clues about where customers want you to listen more. Who is responsible?

Voice of the Customer 130

Voice of the Customer Close the Loop VOC Social Media 130

PeopleMetrics

MARCH 1, 2017

A closed-loop customer feedback management system gives institutions the tools they need to take this personal follow-up and “close the loop” on each piece of customer feedback. When you're trying to close the loop, you do not have to protect the identity of your customers who give you feedback.

Customer Feedback 98

Customer Feedback Close the Loop Voice of the Customer Case Management 98

Intercom, Inc.

SEPTEMBER 7, 2018

Volume and capacity are always top of mind for sales, support and marketing teams. For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Accelerated sales cycles. Performance-enhancing apps.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

SugarCRM

JULY 29, 2021

Your sales team sells your products and sets expectations for customers. We would like to help you align your sales and service teams to improve your brand reputation, and focus on building solid communication channels, robust hand-off processes with technology that makes the hard things easier. What’s Your Customer Experience Mastery?

Sales 52

Sales Close the Loop CX Start-ups 52

Experience Investigators

JANUARY 5, 2022

Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. . Related Resources: [Guide] SMIRC Goals checklist.

Customer Experience 134

Customer Experience Customer Journey Map Close the Loop Voice of the Customer 134

ClearAction

JANUARY 20, 2020

CX is cumulative, encompassing pre-sale and post-sale. 10) Close the Loop with Your Customer Base. Closing the loop with Detractors is a good idea, but by definition it won’t lead to massive business results. If so, it’s good CX. Put a link (QR code, web page link, etc.)

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

PeopleMetrics

MARCH 13, 2015

At the time, sales were down, despite producing more SKUs associated with successful Hollywood franchises than ever. But companies that are listening recognize the importance of closing the loop with employees to let them know they have been heard. If they can, are you analyzing that feedback and closing the loop with them?

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

SurveySensum

DECEMBER 4, 2024

Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Personalization: Personalization in banks is more than customized marketing and sales approaches. Close the loop by contacting detractors to let them know that their feedback has been heard and acted upon.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Customer Service Life

AUGUST 22, 2019

NPS — Recommendations and referrals are huge in many businesses so maybe it makes sense to ask the NPS question after they go through the sales cycle, or after they use the product, or after you haven’t heard from them for a while. Also, be sure to close the loop with your agents, coaching them on they can do differently the next time.

NPS 107

NPS Contact Center Close the Loop Net Promoter Score 107

Totango

NOVEMBER 18, 2020

By following the steps outlined below, CS teams can ensure a simple and efficient onboarding process: Share sales data with the CS team to ensure a smooth handover . Define the customer segments you want to track closely. Ask for customer feedback and make sure to close the loop. Review your impact and test new methods.

Close the Loop 82

Close the Loop NPS Customer Feedback Customer Retention 82

SurveySensum

FEBRUARY 7, 2025

Sales and Customer Service Optimization When NPS integrates with CRMs like Salesforce or HubSpot, your sales and support teams gain real-time customer sentiment insights embedded directly into the customer record. Youll uncover trends, zero in on what matters most to your customers, and close the loop like a pro.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Fonolo

DECEMBER 16, 2021

promoting sales; . Close the loop by responding promptly and kindly, whether it’s on a public thread or private message. That means nothing if your customers are displeased with their experience with your brand. . improving customer satisfaction; and . enhancing your business processes. .

Social Media 146

Social Media Customer Service Contact Center Close the Loop 146

SugarCRM

DECEMBER 2, 2021

As a CRM platform vendor, we help our customers use our products across marketing, sales, and service. With Sugar Market , Sell , and Serve , we work with marketers on how they can best engage with sales and service teams to drive revenue and customer satisfaction. . With longer sales cycles, sellers can sometimes use some help.

Sales 55

Sales Net Promoter Score CRM Close the Loop 55

Experience Investigators

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Time to set up more processes to close the loop with those customers. . Know the ideal customer journey.

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

SurveySensum

OCTOBER 17, 2024

For instance, if the goal is to improve sales, then focus on the checkout page. So, start analyzing the feedback and close the loop. Hypothetically, around 40% of people are facing issues with the checkout page, 42% are unhappy with pricing while 35% are unhappy with the product quality – what will you pick?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Retently

AUGUST 23, 2022

Delivering exactly those services or products that a client needs is a powerful tool that enables businesses to increase sales and improve retention. In doing so, you’ll often discover the small but significant flaws in your sales, payment, and order fulfillment processes that hurt the CX. Always close the feedback loop.

Net Promoter Score 147

Net Promoter Score NPS Non-Profits Customer Acquisition 147

Lumoa

FEBRUARY 28, 2023

Your customers are a wealth of information on how you can improve your marketing, sales, and customer experience. As they interact with your website, your sales team, or tools like a chatbot, you can capture their questions and concerns to improve your marketing and sales efforts. All you have to do is ask (and listen!).

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

SurveySensum

FEBRUARY 24, 2025

STEP 4: Close the Loop With Real-time Ticketing System Dont just analyze feedback take action. SurveySensums closed loop ticketing system helps you to Automatically Create Tickets – Convert negative feedback into tickets for immediate resolution. Personalizing sales outreach using sentiment insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Totango

JULY 6, 2021

Referral sales can be tracked if you have a referral program that allows participating brand advocates to share a link with a tracking code in it. When you close the loop, customers will know that they’ve been heard. Current Customer Referrals. Referring your products to others is a strong sign of customer loyalty.

Customer Loyalty 114

Customer Loyalty Net Promoter Score NPS Voice of the Customer 114

Retently

JUNE 28, 2022

Instead of only responding to your Passives and Detractors, make an effort to close the feedback loop with all of your customers. In many ways, it’s more important to close the loop with a Promoter than with a Passive, since one is far more motivated to talk about your business than the other.

NPS 148

NPS Net Promoter Score Social Media Close the Loop 148

PeopleMetrics

MARCH 16, 2020

Most of our clients set up multiple triggers for recover alerts so that if any of the preceding events happen, they know about it and can assign someone to follow up and close the loop with the customer. That is what most companies do in terms of following up or “closing the loop” with regard to recognize alerts.

VOC 77

VOC Close the Loop CEM Business Administration 77

Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

JULY 16, 2019

Ai-enabled experience management is agile and scalable that has close the loop and real-time dashboard functionalities for the brands of today’s ever-competitive era. On the contrary, traditional market surveys are no longer capable of providing real-time customer insights and demand manual efforts.

Close the Loop 60

Close the Loop Artificial Intelligence AI Innovation 60

ClearAction

JANUARY 20, 2020

CX is cumulative, encompassing pre-sale and post-sale. 10) Close the Loop with Your Customer Base. Closing the loop with Detractors is a good idea, but by definition it won’t lead to massive business results. If so, it’s good CX. Put a link (QR code, web page link, etc.)

CXM 90

CXM Non-Profits Close the Loop CX 90

Retently

JULY 8, 2024

For instance, you may have an NPS score of 70, but your brand Promoters are less active in boosting your brand through referrals; while your competitor with an NPS score of 40 is driving more referrals, traffic, and, therefore – sales. Can it be co-related with your net increase in sales or profits?

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Qualtrics

JULY 18, 2019

If your company is growing fast, and you understand how taking action can lead to increased sales or business process improvements that impact the bottom line, it can be tempting to simply take feedback and run with it. But there’s an important follow-on step: close the loop with customers. Why is it important to close the loop?

Close the Loop 49

Close the Loop Government Customer Feedback Social Media 49

Bill Quiseng

OCTOBER 14, 2019

This week’s post is from Stacy Sherman , a results-oriented Customer Experience (CX) and Digital Marketing professional with a proven track record increasing brand awareness, sales, and loyalty at B2C & B2B companies of all sizes and budgets. Stacy’s contact information appears below her post.

Close the Loop 16

Close the Loop B2C VOC B2B 16

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. The results were phenomenal.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

PeopleMetrics

JANUARY 10, 2018

A central element of a true Customer Experience Management (CEM) program is “closing the loop”. Closing the loop not only informs customers that you’ve heard their feedback, but also uses the customer’s voice directly to initiate internal operational improvements and, ultimately, enhance the customer experience.

CEM 73

CEM Close the Loop Text Analytics Social Media 73

ClearAction

DECEMBER 11, 2018

Julie Garrah, Customer Experience Manager on Kirsty’s team at Hootsuite, explained: “We emphasize closing-the-loop in communicating what action we’re taking. We send customers a closing-the-loop email on a six-month cadence, sharing what we’re doing.”. This drives improvement in scores.

Customer Experience 71

Customer Experience Customer Journey Map Close the Loop Gaming 71

Lumoa

APRIL 24, 2018

The Net Promoter System provides the opportunity for you to act by closing the loop on both a tactical and strategic level. However, the Net Promoter System — which includes things like the timing of surveys, transactional versus relational NPS, and closing the loop — can be an effective approach to improving customer experience.

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Intercom

APRIL 20, 2021

Map that, make your changes, show your improvements, communicate with customers, close the loop”. Map that, make your changes, show your improvements, communicate with customers, close the loop. “Pick something that you know is a pain point for the customer. Map that, and then move on to something else. Customer success?

Close the Loop 78

Close the Loop Start-ups Sales Business Operations 78

Lumoa

DECEMBER 15, 2022

Think marketing, sales, service, and support. As a result, you can prioritize closing the loop with customers as soon as possible. Once you’ve identified these needs, prioritize them based on their impact on business outcomes such as sales revenue growth or market share. How do I convert more leads into sales?

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

FEBRUARY 16, 2023

Sergio Rossini , Sales, Marketing & CX Director at Sagres, says that we should avoid guiding or influencing custo mer feedback and should ‘learn the art of listening’ to capture the feedback. – It can be really challenging for color-blind respondents. That’s why closing the loop is important.

NPS 97

NPS Net Promoter Score Close the Loop Customer Feedback 97

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

ClearAction

NOVEMBER 1, 2017

This list of applications is largely focused on marketing, service, and sales. Make it easy for them to share their progress so you can close the loop with customers at-large about progress. It’s typically about touch-points and getting customers to do things for your company. That’s not necessarily a bad thing.

Customer Experience 69

Customer Experience Close the Loop Touchpoint Education 69